Luxury Boutique Concierge & Customer Experience

Brown & Company Jewelers; Georgia; On-site; USD 38,000 - 52,000; Full time

Job summary

Brown & Company Jewelers seeks a Boutique Client Services Coordinator to elevate the in-store experience by delivering memorable moments and optimizing hospitality and store amenities. You will use product knowledge to maximize customer satisfaction during each interaction.

The role supports the sales team, assists with merchandising, and participates in special events while upholding brand standards and security procedures.

Qualifications

• Must have authorization to work in the United States.
• Must be able to work retail hours including nights, weekends and holidays.

Responsibilities

• Deliver an exceptional welcome to clients and ensure outstanding hospitality.
• Manage boutique traffic flow to ensure timely client attention.
• Assist the sales team with activities to enhance the customer experience (running product, gift wrapping, beverage service, data capture, etc.).
• Oversee upkeep and appearance of the sales floor.
• Assist service department with repair intake and delivery.
• Support Rolex client experience.
• Assist in merchandising and display maintenance (e.g., understock organization, maintaining proper visual standards, wrap area stocking).
• Develop an understanding and knowledge of products.
• Understand and comply with security and operational procedures (product handling, inventory control, etc.).
• Uphold Brown & Co standards while projecting an approachable and professional image by adhering to the dress code.
• Assist with special projects as needed.
• Help with special events.

Skills

Retail experience

Fast-paced environment

Attention to detail

Collaborative

Outgoing personality

Flexible hours

Job description

Brown & Company Jewelers seeks a Boutique Client Services Coordinator to elevate the in-store experience by delivering memorable moments and optimizing hospitality and store amenities. You will use product knowledge to maximize customer satisfaction during each interaction.

The role supports the sales team, assists with merchandising, and participates in special events while upholding brand standards and security procedures.