Luxury Boutique Concierge & Client Experience Lead

Cartier; Las Vegas (NV); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Cartier Bellagio seeks a Boutique Assistant to elevate the client experience through hospitality excellence in a luxury retail setting. You will support front- and back-of-house operations, assist with appointment flow, product presentation, and special services to create memorable experiences for clients in North America.

You will maintain boutique standards, coordinate with management, and help ensure seamless service while adhering to Cartier values and security procedures.

Qualifications

• Excellent computer skills and use of technology.
• MS Office experience required; SAP knowledge preferred.
• Additional language skills are a plus.

Responsibilities

• Promote a warm and welcoming boutique environment to enhance the client journey from beginning to end that aligns with Cartier Values.
• Assist the boutique team front-of-house and back-of-house with various activities to facilitate seamless client experiences.
• Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue as needed.
• Maintain visual standards of wrap rooms and organization of Client Services areas.
• Assist clients with quick service requests, personalization requests such as complimentary services including strap changes, watch sizing, engraving, etc.
• Partner with the Operations Coordinator to manage stock maintenance of non-sellables as needed.
• Understand and comply with security and operational procedures.

Tools

MS Office

SAP

Computer literacy

Job description

Cartier Bellagio seeks a Boutique Assistant to elevate the client experience through hospitality excellence in a luxury retail setting. You will support front- and back-of-house operations, assist with appointment flow, product presentation, and special services to create memorable experiences for clients in North America.

You will maintain boutique standards, coordinate with management, and help ensure seamless service while adhering to Cartier values and security procedures.