Luxury Boutique Client Services Lead

LVMH Group; Miami (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

LVMH Group's Boutique is seeking a Client Service Representative to oversee day-to-day client service functions, POS operations, Aftersales, cash handling, inventory control and related boutique activities. The role supports leadership in delivering exceptional luxury service within a busy retail environment.

Ideal candidates bring 3+ years of luxury retail cashiering experience and are able to work full-time including nights, weekends, and holidays.

Qualifications

• 3+ years of retail cashiering experience, with luxury background preferred.
• Ability to work a full-time schedule including nights, weekends and holidays.
• Strong interpersonal, communication, organization and follow-through skills.
• Physical ability to stand for extended periods and lift merchandise and fixtures.
• Willingness to adhere to company policies, procedures and standards.

Responsibilities

• Ensure that each customer receives outstanding service by providing a friendly and welcoming environment, which includes greeting and acknowledging customers, maintaining housekeeping standards, having solid product knowledge and all other aspects of customer service.
• Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers.
• Use proper telephone etiquette when answering the phone, taking messages, answering customer inquiries, and when transferring calls.
• Assist in packing or wrapping customers’ merchandise.
• In partnership with Boutique Leadership Team, manage all customer exchanges or returns.
• Communicate customer requests and feedback to management.
• Accurately complete all opening and closing procedures including securing all cash and receipts.
• Maintain orderly appearance of register area and keep supplies stocked.
• Assist in floor moves, merchandising, display maintenance, and housekeeping.
• Provide support when needed to the selling floor.
• Participate in all inventories.
• Help solve problems and make informed suggestions that affect the service, and productivity of the cash wrap area.
• Support in general Boutique operational tasks, including safety and security, policy and procedures, receiving product, and other operational tasks as needed.

Skills

Customer service

Cashiering

Luxury retail

Tools

POS System

Job description

LVMH Group's Boutique is seeking a Client Service Representative to oversee day-to-day client service functions, POS operations, Aftersales, cash handling, inventory control and related boutique activities. The role supports leadership in delivering exceptional luxury service within a busy retail environment.

Ideal candidates bring 3+ years of luxury retail cashiering experience and are able to work full-time including nights, weekends, and holidays.