Client Service Representative Supervisor

Brobston Group LLC; Beverly Hills (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Brobston Group LLC in Beverly Hills, CA is seeking a hands-on Boutique Client Service Supervisor to manage day-to-day operations, POS, cash handling, and inventory control while upholding luxury service standards.

You will coach and supervise client service and stock associates, support merchandising, and assist Boutique Leadership with exchanges and customer requests. The role requires flexibility to work full-time, including nights, weekends, and holidays.

Qualifications

• 3+ years of retail cashiering experience, luxury background preferred.
• Ability to work full-time with nights, weekends and holidays.
• Strong interpersonal, communication, organization, and follow-through skills.
• Physical ability to stand for long periods and lift boxes; travel as needed.

Responsibilities

• Oversee POS operations, cash handling, opening/closing procedures, and secure all cash and receipts.
• Manage aftersales, exchanges and returns, and relay client requests to management.
• Train and supervise CSR and stock associates on tasks, safety, and policies.
• Provide phone support, assist with packing/wrapping merchandise, and support floor moves.

Skills

Retail cashiering

Customer service

Communication

Team supervision

Cash handling

Job description

Summary

Manage day-to-day client service operations of the boutique, overseeing POS, aftersales, phone communication, cash integrity, inventory control, and loss prevention. Coach and supervise client service and stock associates, support the selling floor, and assist Boutique Leadership with operational tasks and customer exchanges. Ensure outstanding customer service while maintaining housekeeping and merchandising standards.

Responsibilities

• Oversee POS operations, cash handling, opening and closing procedures, and secure all cash and receipts.


• Manage aftersales, customer exchanges and returns, and communicate client requests and feedback to management.


• Train, coach, and supervise CSR and stock associates on operational tasks, safety, security, and company policies.


• Provide phone support, assist with packing/wrapping merchandise, participate in inventories, and support floor moves and merchandising.

Requirements

• 3+ years of retail cashiering experience; luxury background preferred.


• Ability to work a full-time schedule with varied hours including nights, weekends, and holidays.


• Strong interpersonal, communication, organization, and follow-through skills.


• Physical ability to stand for extended periods and move and handle boxes of merchandise and fixtures; availability to travel as needed.