Luxury Boutique Assistant Manager — Commission Eligible

HERMES MAROQUINERIE-SELLERIE (HMS); Beverly Hills (CA); On-site; USD 92,000 - 110,000; Full time

Benefits offered by this job

Commission and bonus incentives

Medical, Dental, Vision

Life Insurance and Disability

Paid time off

Paid Parental Leave

401(k)

Product discount

Access to Calm App

Job summary

Hermès Beverly Hills seeks an Assistant Manager to partner with the Managing Director and Floor Director to run all aspects of the boutique, grow sales, and develop clients through CRM and service initiatives in a fast-paced luxury environment.

You will supervise staff daily, coach and train team members, model exceptional service, review sales opportunities, lead performance evaluations, and ensure CRM standards and policy compliance across the store.

Qualifications

• 4+ years of retail management experience; prior experience in a luxury environment preferred.
• Must possess basic office skills including proficiency in Excel, Word, Cegid and E-time.
• Ability to learn merchandise, POS and payroll systems; effectively troubleshoot.
• Ability to interpret sales data and translate into effective business recommendations.
• Clear written and verbal communication skills.
• Ability to lift between 0-25 lbs. without assistance.
• Flexible in work availability as business needs dictate.
• Regular in-person work at a Company-designated work location is an essential function of this position.

Responsibilities

• Daily supervision of staff (coaching, training and assisting in achieving sales objectives).
• Demonstrates and active management presence on the sales floor modeling exceptional service and ensuring all team member embody the Hermès spirit.
• Identifying sales opportunities by weekly review of business by métier, tracking delivery and special orders. Apply these sales opportunities in tandem with each sales specialist personal goals to evaluate contribution to total boutique.
• Contributing to and/or conducting monthly touch-base meetings and annual performance evaluations in tandem with Managing Director/Floor Director.
• Communicates CRM standards, follows up daily for associate compliance and to maximize quality of client capture rate and detailed information according to Hermès standards.
• Ensures policy and procedure is clearly communicated to team and all are actively compliant.
• Monitor E-time and scheduling needs for the staff. Keep and accurate record of vacation, time and attendance in tandem with HR.
• Organizes seasonal trainings including key métier points, share internal updates, and ensure sales team are integrating into client conversations at point of sale.
• Assists in maintaining database of candidates for store and in recruiting and interviewing to fill open positions.
• Making critical client decisions and runs business during Managing Director/Floor Director's visits to Preview/Podium.

Skills

Retail management

Luxury environment experience

Excel

Word

Cegid

E-time

CRM

Tools

POS systems

Job description

Hermès Beverly Hills seeks an Assistant Manager to partner with the Managing Director and Floor Director to run all aspects of the boutique, grow sales, and develop clients through CRM and service initiatives in a fast-paced luxury environment.

You will supervise staff daily, coach and train team members, model exceptional service, review sales opportunities, lead performance evaluations, and ensure CRM standards and policy compliance across the store.