Guest Arrival & Luggage Concierge

Hilton New Orleans/St. Charles Avenue; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

On-site restaurant Luke

24-hour fitness center

Valet parking

Pet-friendly accommodations

Job summary

Hilton New Orleans/St. Charles Avenue is seeking a Bell Attendant to provide outstanding guest service in the Front Office. You will assist with luggage, escort guests to rooms, and share information about amenities and local attractions.

The role requires a friendly, professional demeanor, strong communication, and the ability to lift up to 75 lbs. Flexible weekend and holiday hours are included in this full-time position.

Qualifications

• Education: High school diploma or equivalent preferred.
• Experience: Prior hotel or customer service experience preferred.
• Experience: In a hospitality or service-oriented role a plus.

Responsibilities

• Greet guests upon arrival and assist with luggage and personal items.
• Escort guests to rooms, provide property information, and explain amenities.
• Deliver luggage, packages, and other guest items promptly and professionally.
• Maintain cleanliness and organization of lobby, entryways, and bell storage areas.
• Coordinate with the Front Desk to ensure smooth guest arrivals and departures.
• Perform additional duties as assigned by management.

Skills

Excellent communication

Interpersonal skills

Customer-focused

Lifting ability 75 lbs

Flexibility with shifts

Education

High school diploma or equivalent

Job description

Hilton New Orleans/St. Charles Avenue is seeking a Bell Attendant to provide outstanding guest service in the Front Office. You will assist with luggage, escort guests to rooms, and share information about amenities and local attractions.

The role requires a friendly, professional demeanor, strong communication, and the ability to lift up to 75 lbs. Flexible weekend and holiday hours are included in this full-time position.