Bellperson: Guest Concierge & Luggage Support

Highgate; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Free Life Insurance

401K

PTO/Holiday Pay

Hotel Room Stay Discounts

Discounted Parking

Job summary

Highgate Hotels in New Orleans is seeking a friendly Bellperson to assist guests with luggage upon arrival and throughout their stay, delivering attentive, courteous service.

As a Bellperson you will load and unload luggage, escort guests to rooms, communicate hotel services, and help with packages while maintaining confidentiality and presenting a professional image. This hourly position involves guest-facing duties at a luxury property requiring stamina and strong communication.

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state. (If applicable)
• Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and in writing
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to maintain confidentiality of information.

Responsibilities

• Load and unload luggage carts.
• Organize and deliver luggage for tour groups
• Escort guests to rooms and familiarize them with hotel services.
• Inspect guest’s room to ensure it is in order and that supplies are adequate.
• Explain features of the room including operation of electronic devices and entertainment.
• Check/store luggage for arrivals and departures with luggage tags.
• Store, track, and deliver packages as needed.
• Deliver messages to meeting rooms.
• Deliver flowers, laundry, packages and other amenities to guestrooms.
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps and directions as required.
• Where applicable answer console to assist front desk agents.
• Show guestrooms and suites as needed and emphasize the hotel’s amenities.
• Perform other duties as requested by management.

Skills

Communication

Listening

Confidentiality

Physical stamina

Education

High School diploma or equivalent

Job description

Highgate Hotels in New Orleans is seeking a friendly Bellperson to assist guests with luggage upon arrival and throughout their stay, delivering attentive, courteous service.

As a Bellperson you will load and unload luggage, escort guests to rooms, communicate hotel services, and help with packages while maintaining confidentiality and presenting a professional image. This hourly position involves guest-facing duties at a luxury property requiring stamina and strong communication.