Luxury Beauty Client Development Lead

Macy's; Santa Ana (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is seeking a Cosmetics Client Development Manager to lead a luxury cosmetics brand, coach Beauty Advisors, and elevate client experiences. Build trust-based client relationships, train the team on clienteling tools, and drive sustained growth while upholding the Macy's standards of service and presentation.

The role emphasizes deep product knowledge, brand partnerships, and a customer-centric approach to deliver personalized consultations and memorable shopping experiences.

Qualifications

• Bachelor's degree or equivalent work experience in a related field.
• Strong leadership and coaching abilities.
• Deep knowledge of beauty trends and vendor lines.
• Excellent communication and clienteling skills.

Responsibilities

• Lead and coach a team of Beauty Advisors to deliver customer-centric service.
• Build client relationships and drive sustainable business growth for the brand.
• Provide coaching on clienteling tools and use data to support retention.
• Oversee stock presentation, vendor partnerships, and in-store events.
• Monitor sales metrics and plan business-driving activities.
• Ensure hygiene and a premium shopping experience.

Skills

Leadership

Subject Matter Expertise

Analytical Skills

Communication

Interpersonal Skills

Creativity

Strategic Thinking

Detail Orientation

Collaboration

Entrepreneurial Spirit

Coaching & Development

Business Orientation

Problem Solving

Adaptability

Education

Bachelor's degree or equivalent

Job description

Macy's is seeking a Cosmetics Client Development Manager to lead a luxury cosmetics brand, coach Beauty Advisors, and elevate client experiences. Build trust-based client relationships, train the team on clienteling tools, and drive sustained growth while upholding the Macy's standards of service and presentation.

The role emphasizes deep product knowledge, brand partnerships, and a customer-centric approach to deliver personalized consultations and memorable shopping experiences.