Luxury Banquet Operations Lead

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401K

Complimentary shift meal

Employee benefit card

Learning programs

CSR initiatives

Growth opportunities across Accor

Job summary

Fairmont Austin is seeking a Banquet Manager to lead a multi-departmental team, ensuring flawless execution of group functions and exemplary service. You will model leadership and coach Supervisors while coordinating with Culinary, Stewarding, and Conference Services to optimize guest satisfaction and revenue.

The role requires strong leadership, exceptional communication, and the ability to manage budgets and staff in a fast-paced luxury hotel environment.

Qualifications

• Prior leadership experience in food & beverage.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Guest-focused and courteous at all times.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Lead and manage the Banquet team and ensure service standards are followed.
• Address guest concerns and react quickly and professionally.
• Train Supervisors in the absence of a trainer.
• Provide coaching and support, including conducting performance evaluations.
• Support the recruitment of Banquet team members.
• Balance operational, administrative and Colleague needs.
• Conduct regularly scheduled departmental meetings.
• Work closely with the Culinary and Stewarding team to ensure all banquet meeting requirements are in place.
• Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized.
• Manage the departmental budget.
• Scheduling and payroll support for the Banquet department.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Skills

Leadership experience

Excellent communication

Organizational skills

Problem solving

Teamwork

Working under pressure

Microsoft Windows

Education

University/College degree in related discipline

Tools

Microsoft Windows

Job description

Fairmont Austin is seeking a Banquet Manager to lead a multi-departmental team, ensuring flawless execution of group functions and exemplary service. You will model leadership and coach Supervisors while coordinating with Culinary, Stewarding, and Conference Services to optimize guest satisfaction and revenue.

The role requires strong leadership, exceptional communication, and the ability to manage budgets and staff in a fast-paced luxury hotel environment.