Banquet Event Setup Specialist

Fairmont Hotels & Resorts; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Medical, Dental and Vision Insurance

401k

Complimentary shift meal

Employee benefit card (discounts)

Job summary

Fairmont Austin is seeking a Banquet Houseperson to play a pivotal role in crafting seamless and enchanting events. You will prepare spaces, set up equipment to specifications, and ensure guest comfort with meticulous attention to detail.

As part of a dynamic team, you’ll support service partners, refresh meeting rooms, and adapt to last‑minute changes while upholding the highest standards of hospitality. This environment promotes growth within a luxury property in Austin.

Qualifications

• Previous guest service experience preferred.
• Must be able to adhere to timelines in completion of set-ups.
• Excellent communication and organizational skills.
• Strong interpersonal and problem solving abilities.
• Highly responsible & reliable.
• Ability to work well under pressure in a fast paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

Responsibilities

• Cleans Function Rooms Prior to Set-up.
• Sets equipment to Daily Work Sheet specifications.
• Provides required amenities, as dictated by Hotel Standards.
• Refreshes meeting rooms during meal and coffee breaks.
• Breaks down meeting rooms as soon as possible after the end of the function.
• Completes Special Projects as directed by department management/supervisor.
• Moves conference material boxes, programs, etc. from hotel receiving docks, registration areas, guest rooms, or suites.
• Caring for the equipment.
• Accommodates special customer needs, hanging banners for meetings and food/beverage functions.
• Follow Banquet Event Orders (BEO)
• Install and remove air walls (if applicable)
• Breaking down service areas
• Other duties as assigned

Skills

Guest service experience

Time management

Communication

Interpersonal skills

Reliability

Ability under pressure

Teamwork

Guest-centric attitude

Job description

Fairmont Austin is seeking a Banquet Houseperson to play a pivotal role in crafting seamless and enchanting events. You will prepare spaces, set up equipment to specifications, and ensure guest comfort with meticulous attention to detail.

As part of a dynamic team, you’ll support service partners, refresh meeting rooms, and adapt to last‑minute changes while upholding the highest standards of hospitality. This environment promotes growth within a luxury property in Austin.