Luxury Automotive Tech Experience Specialist

Germain Motor Company; Naples (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health Insurance

401(k) Savings Plan with Employer Mark

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Job summary

Germain Lexus of Naples is seeking a Technology Specialist to engage customers and staff with detailed explanations of features, connectivity, and services. You will support the sales and service team, assist with test drives and second deliveries, and ensure vehicles are prepared and ready for demonstrations.

The role requires a background in retail sales or customer service, plus experience explaining technology to customers.

Qualifications

• Must have proven background in retail sales and/or customer service.
• Experience explaining technology and features to customers.
• Proficient with MS Office and related tools.
• Ideal candidate has Luxury customer care experience.

Responsibilities

• Maintain current knowledge of products and technologies to assist customers and colleagues.
• Stay informed about competitor products and technologies.
• Collaborate with Sales Staff and managers to understand customer interests and preferences.
• Meet and greet customers to begin the sales process.
• Assist with test drives and handover to the sales consultant.
• Prepare test drive vehicles (fuel, cleanliness, preheating/cooling, refreshments, navigation setup).
• Coordinate second delivery with Connect activation and additional explanations.

Skills

Retail sales

Customer service

Luxury customer care

Communication skills

Tools

MS Office

Job description

Germain Lexus of Naples is seeking a Technology Specialist to engage customers and staff with detailed explanations of features, connectivity, and services. You will support the sales and service team, assist with test drives and second deliveries, and ensure vehicles are prepared and ready for demonstrations.

The role requires a background in retail sales or customer service, plus experience explaining technology to customers.