Technology Specialist

Germain Lexus of Naples; Naples (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Comprehensive Health Insurance

401(k) Employer Match

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Company Outings and Activities

Employee Discounts

Job summary

Germain Lexus of Naples in Naples, FL seeks a Technology Specialist to guide customers through vehicle technology, connectivity, and features. You will support sales and service staff, conduct test drives, and ensure a smooth handover of customers to a sales consultant.

The role requires proven retail or customer service experience, comfort with explaining tech to shoppers, and proficiency with MS Office. It offers ongoing development, opportunities for advancement, and an engaging luxury

Qualifications

• Must have a proven background in retail sales and/or customer service.
• Background using selling, training, and/or explaining technology and complex features and processes to customers.
• Proficient with MS Office product suite.
• Ideal candidate has experience in Luxury Customer Care/Customer Service Position.

Responsibilities

• Maintain knowledge of products, technologies and trends to share with customers and colleagues.
• Be informed about competitor products and technologies.
• Collaborate with Sales Staff and managers to analyze customer interests and preferences.
• Meet and greet customers to begin the sales process.

Skills

Retail sales

Customer service

Technology knowledge

Communication

Tools

MS Office Suite

Job description

Germain Lexus of Naples

Technology Specialist

Naples, FL

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Technology Specialist, you will be responsible for working directly with customers and sales/service staff by providing detailed explanations of innovative services and all aspects of features, technology, connectivity and general questions.

Responsibilities:

• Maintain current knowledge of products, technologiesand trends to provide to customers and colleagues

• Be informed about the competitor products and technologies

• Work with Sales Staff and managers on an as needed basis, to carry out analyses and find out interests/specific preferences of the customers

• Meet and greet customers to begin Sales Process.

• Execution of test drive (support activities for the sales consultant) and detailed handover of the customer to the sales consultant

• Prepare test drive car in advance (fuel, cleanliness, preheat/cool down car in winter/summer, place refreshments, enter suitable radio channel and exciting test drive route in navigation system)

• Preparation and complete execution of second delivery (Connect activation, additional explanations and other services, if not done in the first delivery)

Requirements:

• Must have a proven background in retail sales and or/customer service

• Background using selling, training, and/or explaining technology and complex features and processes to customers

• Proficient with MS office product suite

• Ideal candidate has experience in Luxury Customer Care/Customer Service Position

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance

• 401(k) Savings Plan with Employer Match

• Paid Vacation/Company Holidays

• Competitive Wage Plans

• Ongoing Professional Development and Internal Promotions

• Company Outings and Activities

• Employee Discounts

Whether you're an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we'll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at GermainCareers.com.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.