Automotive Service Advisor - Mercedes-Benz

Murgado Automotive Group; Midlothian (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental & Vision insurance

401K with match

Paid time off

Employee discounts

Career advancement

Training and development

Access to advanced service tools

Job summary

Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, seeks an Automotive Service Advisor to provide exceptional service for luxury vehicles. You will be the primary contact for service customers, guiding maintenance, coordinating repairs, and ensuring their needs are met promptly and professionally.

Join a team that values integrity, innovation, and employee growth, with access to advanced service tools and a focus on training and development in a dynamic, luxury-brand environment.

Qualifications

• High school diploma or equivalent; additional training is a plus.
• Experience in a service advisor role or similar customer-facing position preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time in a fast-paced environment.
• A valid driver’s license with a clean driving record.
• Strong organizational skills and attention to detail.
• Passion for delivering exceptional customer service.
• Familiarity with automotive repair processes and systems is a plus.

Responsibilities

• Greet customers upon arrival and assess service needs.
• Provide expert advice on vehicle maintenance, repairs, and service options.
• Prepare repair orders by documenting concerns and coordinating with technicians.
• Communicate service updates to customers and answer questions.
• Ensure a seamless customer experience from check-in to pick-up.
• Explain services performed and associated costs.
• Recommend additional services based on vehicle condition and guidelines.
• Work with technicians and parts staff to ensure timely service completion.
• Maintain strong customer relationships and satisfaction at every stage.

Skills

Customer service

Communication

Multitasking

Time management

Organizational skills

Attention to detail

Valid driver’s license

Automotive knowledge

Education

High school diploma or equivalent

Job description

At Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, we provide an unmatched luxury experience for our customers through premium service and a commitment to excellence. Our dealership represents one of the most prestigious automotive brands in the world, and we strive to maintain the highest standards of customer satisfaction and service. We are currently seeking a dedicated and enthusiastic Automotive Service Advisor to join our team.

What We Offer:

• Competitive compensation package with performance-based incentives.
• Comprehensive Medical, Dental & Vision Insurance.
• 401K Plan with company match.
• Paid time off and holidays.
• Employee discounts on vehicles, parts, and services.
• Opportunities for career advancement within the Murgado Automotive Group.
• Supportive and dynamic work environment with a focus on training and development.
• Access to cutting-edge service tools and technology.

Why Work at Mercedes-Benz of Midlothian?

By joining the Murgado Automotive Group, you’ll become part of a forward-thinking team that prioritizes integrity, innovation, and employee growth. As a Service Advisor, you will have the opportunity to represent one of the world’s leading luxury brands while developing your career in the automotive industry. We believe in fostering a supportive environment where employees feel valued and empowered.

Position Overview:

As a Service Advisor at Mercedes-Benz of Midlothian, you will play a vital role in ensuring our customers receive an exceptional service experience. You will be the primary point of contact for our service customers, advising them on necessary maintenance, coordinating repairs, and ensuring their needs are met promptly and professionally.

Key Responsibilities:

• Greet customers warmly upon arrival and assess their automotive service needs.
• Provide expert advice on vehicle maintenance, repairs, and service options.
• Prepare repair orders by documenting customer concerns and coordinating with service technicians to ensure accurate diagnosis and repair.
• Communicate service updates to customers and answer any questions they may have.
• Ensure the customer experience is seamless, from check-in to vehicle pick-up.
• Provide detailed explanations of services performed and associated costs.
• Recommend additional services as needed, based on vehicle condition and manufacturer guidelines.
• Work closely with technicians and parts staff to ensure timely and accurate service completion.
• Maintain strong customer relationships and ensure satisfaction at every stage of the service process.

Qualifications:

• High school diploma or equivalent; additional technical or customer service training is a plus.
• Previous experience in a service advisor role or a similar customer-facing position in the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A valid driver’s license with a clean driving record.
• Strong organizational skills and attention to detail.
• A passion for delivering exceptional customer service.
• Familiarity with automotive repair processes and systems is a plus.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department of Homeland and Security.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.