Luxury Automotive Service Advisor - Customer Liaison

Classic Toyota & Mercedes-Benz of Tyler; Tyler (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K Plan

Paid Vacations

Life Insurance

Direct Deposit

Parental / Maternity Leave

Employee Vehicle Discounts

Employee Parts & Services Discounts

Rental Car Discounts

Job summary

Classic Toyota and Mercedes-Benz of Tyler is seeking a Service Advisor who excels in customer service. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure their needs are met and expectations are exceeded.

You will communicate repair details, provide accurate estimates, upsell services with integrity, and maintain CSI scores while guiding customers through the repair process and handling follow-ups.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to technicians
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extendedservice agreements
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Job description

Classic Toyota and Mercedes-Benz of Tyler is seeking a Service Advisor who excels in customer service. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure their needs are met and expectations are exceeded.

You will communicate repair details, provide accurate estimates, upsell services with integrity, and maintain CSI scores while guiding customers through the repair process and handling follow-ups.