Elite Auto Service Advisor: Customer-Centric & Upsell Pro

Mercedes-Benz of Tyler; Tyler (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health

Dental

Vision

401K Plan

Paid Vacations

Life Insurance

Direct Deposit

Parental Leave

Vehicle Discounts

Discounts on Parts/Services

Rental Discounts

Job summary

Mercedes-Benz of Tyler is seeking a Service Advisor who delivers outstanding customer service. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure their needs are met. A friendly, professional presence and strong communication are essential.

In this role you will articulate repair needs, provide accurate estimates, upsell services with integrity, and support a high level of customer satisfaction in a busy dealership environment.

Qualifications

• Customer service excellence and ability to greet guests
• Ability to schedule appointments and coordinate with service technicians
• Clear communication to translate repair needs and provide accurate estimates
• Upsell additional services with integrity

Responsibilities

• Greet service department customers promptly and courteously
• Listen to customers and translate repair needs to technicians
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Notify customers when vehicles are ready for pickup
• Review and explain repairs and costs with customers
• Maintain CSI scores in accordance with dealership standards

Job description

Mercedes-Benz of Tyler is seeking a Service Advisor who delivers outstanding customer service. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure their needs are met. A friendly, professional presence and strong communication are essential.

In this role you will articulate repair needs, provide accurate estimates, upsell services with integrity, and support a high level of customer satisfaction in a busy dealership environment.