Service Manager

Joe Cooper Lincoln; Tulsa (OK); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and AD&D

Disability insurance

EAP

401(k)

Paid time off

Paid vacation

Paid holidays

Employee discounts

Job summary

JACKIE COOPER IMPORTS OF TULSA, a luxury automotive dealer, seeks a Service Manager to lead the service department in Tulsa, Oklahoma. You will oversee technicians, advisors, and support staff, ensuring top-tier customer satisfaction and adherence to brand standards.

Responsibilities include scheduling, workflow management, profitability strategies, financial reporting, and staying current with luxury vehicle technologies.

Qualifications

• Minimum 5 years in automotive service management, luxury experience preferred.
• Proven leadership to motivate and develop a high-performing team.
• Strong knowledge of luxury-brand vehicles and maintenance.

Responsibilities

• Lead and manage the service department team including technicians, advisors, and staff.
• Ensure superior customer service and high customer satisfaction.
• Oversee scheduling, workflow, and quality control of service operations.
• Develop strategies to improve efficiency and profitability of the service dept.
• Analyze financial performance and report to upper management.
• Stay updated with luxury vehicle technologies and procedures.
• Collaborate with sales and parts for seamless operations.
• Handle complex customer issues and maintain client relationships.
• Ensure compliance with brand standards and regulations.

Skills

Leadership

Customer service

Communication

Analytical thinking

Problem solving

Team development

Education

Bachelor's degree in Automotive Technology

Business Management

Job description

# Service ManagerJACKIE COOPER IMPORTS OF TULSA - TULSA, OK 74133## OverviewPosition TypeFull TimeCategoryAutomotive## Description# Automotive Service Manager--Luxury Imports Brand* 9393 S Memorial Dr, Tulsa, OK 74133, USA* Full-time## Company DescriptionCooper Auto Group is a family-owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to be a part of an exciting team that’s committed to your success, then we encourage you to continue with this job application. You’ll find our recruiting process exceptionally streamlined, and you can expect an efficient hiring process from offer to start date. We look forward to hearing from you!## Job DescriptionWe are seeking a highly-skilled and experienced Luxury brand Service Manager to join our team in Tulsa, Oklahoma. As a Luxury Brand Service Manager, you will be responsible for overseeing all aspects of the service department, ensuring exceptional customer satisfaction, and maintaining the highest standards of quality in the manufacturer's vehicle maintenance and repair.* Lead and manage the service department team, including technicians, advisors, and support staff* Ensure delivery of superior customer service and maintain high levels of customer satisfaction* Oversee all service operations, including scheduling, workflow management, and quality control* Develop and implement strategies to improve service department efficiency and profitability* Analyze financial performance and prepare reports for upper management* Stay up-to-date with the manufacturer's vehicle technologies and service procedures* Collaborate with sales and parts departments to ensure seamless operations* Handle complex customer issues and maintain positive relationships with key clients* Ensure compliance with manufacturer's brand standards and all relevant regulations## Qualifications* Minimum 5 years of experience in automotive service management, preferably with at least 2 years in luxury or high-performance vehicles; Imports service management experience a plus* Proven leadership skills with the ability to motivate and develop a high-performing team* Extensive knowledge of luxury-brand vehicles and their maintenance requirements* Strong customer service orientation with excellent communication and interpersonal skills* Proficiency in automotive diagnostic techniques and repair procedures* Solid understanding of financial management and budgeting in a service department context* Proficient in using automotive service management software* Bachelor's degree in Automotive Technology, Business Management, or related field (preferred)* Demonstrated ability to handle high-pressure situations and make decisive actions* Strong analytical and problem-solving skills with attention to detail* Understanding of luxury automotive market trends and customer expectations## Additional InformationBenefits for our full-time employees include but are not limited to: Medical, Dental, Vision, Life and AD&D Coverage, Disability, EAP, 401(k), PTO, Paid Vacation, Paid Holidays, and Employee Discounts.***Cooper Auto Group**is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.*