Luxury Service Advisor: Build Relationships & Earn 60k+

Krause Auto Group; Myrtle Beach (SC); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation and PTO

Mercedes-Benz training and development

Advancement opportunities

Employee vehicle purchase

Job summary

Mercedes-Benz of Myrtle Beach is seeking a professional Service Advisor who prioritizes world-class customer service and strong technical understanding. You will thrive in a fast-paced environment, communicating with confidence and empathy to ensure every customer feels heard and valued.

This role focuses on guiding customers through the service experience, explaining needs, coordinating with technicians, and delivering an exceptional ownership experience.

Qualifications

• Excellent communication and relationship-building skills.
• Strong time management and organizational abilities.
• Calm under pressure and able to handle difficult conversations.

Responsibilities

• Guide customers through the service experience from arrival to delivery.
• Explain maintenance recommendations and repair needs clearly.
• Coordinate with technicians to ensure repairs are completed efficiently.
• Keep customers informed throughout the repair process.
• Deliver an ownership experience worthy of the Mercedes-Benz brand.

Skills

Excellent communication

Empathy

Time management

Customer-focused

Conflict handling

Relationship building

Team player

Ownership experience

Tools

Computer proficiency

Job description

Mercedes-Benz of Myrtle Beach is seeking a professional Service Advisor who prioritizes world-class customer service and strong technical understanding. You will thrive in a fast-paced environment, communicating with confidence and empathy to ensure every customer feels heard and valued.

This role focuses on guiding customers through the service experience, explaining needs, coordinating with technicians, and delivering an exceptional ownership experience.