Luxury Auto Service Advisor - High Earnings Potential

Mercedes-Benz of Los Angeles; Los Angeles (CA); On-site; USD 65,000 - 162,000; Full time

Benefits offered by this job

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Mercedes-Benz of Los Angeles is seeking a qualified Service Advisor to be the primary contact for service customers and manage appointment scheduling, repair orders, and communications throughout the repair process.

Ideal candidates will have 1+ years of dealership experience, CDK proficiency, and a preference for luxury/European brands. A valid driver’s license is required, with opportunities for career growth within a premier luxury dealership network.

Qualifications

• 1+ years of previous Service Advisor experience in a dealership environment.
• CDK experience.
• Luxury or European brands experience preferred.
• Valid driver’s license in your state of residence.

Responsibilities

• Be the primary contact for Mercedes-Benz service customers, delivering a first-class customer experience.
• Schedule appointments and prepare repair orders.
• Communicate maintenance recommendations and repair options.
• Coordinate with technicians and keep customers informed throughout the repair process.
• Help achieve departmental sales, CSI, and customer satisfaction goals.

Skills

Service advisor experience

CDK experience

Tools

CDK

Job description

Mercedes-Benz of Los Angeles is seeking a qualified Service Advisor to be the primary contact for service customers and manage appointment scheduling, repair orders, and communications throughout the repair process.

Ideal candidates will have 1+ years of dealership experience, CDK proficiency, and a preference for luxury/European brands. A valid driver’s license is required, with opportunities for career growth within a premier luxury dealership network.