Luxury Automotive Service Advisor — Guest Experience Leader

BMW of Santa Monica; Santa Monica (CA); On-site; USD 105,000 - 167,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick time

Paid vacation

401(k)

401(k) matching

Flexible spending account

Professional development assistance

Life insurance

Employee assistance plan

Disability insurance

Job summary

BMW of Santa Monica seeks a Service Advisor to deliver world-class guest experiences, acting as the liaison between customers and technicians. You will greet guests, document service needs, prepare repair orders, and communicate findings clearly while guiding approvals and timelines.

The role emphasizes attention to detail, professionalism, and guest-focused service in a luxury dealership environment. You will collaborate with technicians, parts, warranty, and management to dispatch work

Qualifications

• Previous experience as a Service Advisor is strongly preferred.
• Valid driver’s license and ability to meet dealership and insurance requirements.
• Knowledge of repair order documentation, maintenance recommendations, warranty awareness and service department workflow.

Responsibilities

• Serve as the primary point of contact for service guests and create a seamless, luxury-level service experience.
• Listen to customer concerns, document repair and maintenance needs accurately, coordinate with technicians and internal teams, and communicate clearly throughout the repair process.
• Greet guests promptly and review vehicle concerns, recommend maintenance and repair services based on vehicle needs and manufacturer guidelines, and prepare accurate repair orders.
• Provide timely updates, explain recommendations and repair findings in an understandable way, obtain approvals for additional work, and inform on pricing, timelines and completion status.
• Work closely with technicians, parts, warranty, and management to ensure repair orders are written clearly and dispatched efficiently.
• Identify opportunities to improve customer retention, service sales and department performance through strong communication, follow-through and guest care.
• Maintain attention to detail, sound judgment, excellent interpersonal skills, and the ability to manage multiple priorities in a fast-paced, guest-focused environment.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Multitasking

Rapport-building

Job description

BMW of Santa Monica seeks a Service Advisor to deliver world-class guest experiences, acting as the liaison between customers and technicians. You will greet guests, document service needs, prepare repair orders, and communicate findings clearly while guiding approvals and timelines.

The role emphasizes attention to detail, professionalism, and guest-focused service in a luxury dealership environment. You will collaborate with technicians, parts, warranty, and management to dispatch work