Luxury Auto Service Advisor | Great Hours & Growth

Sunset Automotive Group; Venice (FL); Sur place; USD 70 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Short-Term and Long-Term Disability

Life Insurance

Paid Time Off after 6 months

Company-paid Factory Training

Employee Discounts

Pay Plan based on experience

Résumé du poste

Sunset Cadillac of Venice, part of Sunset Automotive Group, seeks an experienced Automotive Service Advisor to greet and guide service customers with professionalism in a top-tier dealership environment.

Responsibilities include communicating vehicle diagnoses and needed repairs, creating repair orders, and following up with customers throughout the service journey. Luxury-vehicle know-how is a plus; Reynolds & Reynolds experience is helpful.

Qualifications

• Experience advising automotive service customers and developing relationships with new and existing auto service customers required.
• Previous experience with luxury vehicles preferred.
• Reynolds & Reynolds experience very helpful.

Responsabilités

• As the first point of contact for automotive service customers, show outstanding customer service.
• Use active listening to engage and understand the customer's vehicle issues and concerns.
• Create repair order and communicate vehicle needs clearly to service technician.
• Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work.
• Follow up on vehicles throughout the repair process, keeping customer updated.
• Interact with customers, vendors, and technicians in a professional manner at all times.

Connaissances

Customer service

Automotive knowledge

Reynolds & Reynolds experience

Relationship building

Outils

Reynolds & Reynolds

Description du poste

Sunset Cadillac of Venice, part of Sunset Automotive Group, seeks an experienced Automotive Service Advisor to greet and guide service customers with professionalism in a top-tier dealership environment.

Responsibilities include communicating vehicle diagnoses and needed repairs, creating repair orders, and following up with customers throughout the service journey. Luxury-vehicle know-how is a plus; Reynolds & Reynolds experience is helpful.