Service Advisor/Consultant

Sunset Auto Group; Venice (FL); On-site; USD 70,000 - 130,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off after 6 months

Company-paid Training

Employee Discounts

Life Insurance

Short-Term and Long-Term Disability

Job summary

Sunset Cadillac of Venice, part of Sunset Automotive Group, seeks an experienced Service Advisor to bridge customers and the service team. You will convey vehicle issues clearly, advise on needed work, and maintain strong relationships with new and returning clients.

The role emphasizes outstanding customer service, automotive knowledge, and effective communication, with a compensation plan reflecting experience and a strong earning potential.

Qualifications

• Must be career minded & have great customer service skills.
• Strong automotive knowledge and experience required.
• Experience with Reynolds & Reynolds preferred.

Responsibilities

• Serve as the first point of contact for service customers with outstanding customer service.
• Listen actively to understand vehicle issues and concerns.
• Create repair orders and clearly communicate needs to service technicians.
• Explain diagnoses and maintenance needs to customers and advise on needed work.
• Follow up with customers throughout the repair process and keep them updated.
• Interact professionally with customers, vendors, and technicians at all times.

Skills

Customer service

Active listening

Communication

Tools

Reynolds & Reynolds

Job description

Professional, experienced Service Advisor needed to join our team at Sunset Cadillac of Venice, a proud member of the Sunset Automotive Group family of new car dealerships with 10 brands at 11 locations in Sarasota and Manatee counties.

Sunset is the employer of choice for automotive professionals in our area. Here's just some of what makes us different:

• Work-life balance - we are closed evenings and every Sunday with rotating Saturdays, enjoy family and leisure without sacrificing your income potential
• Long-tenured management and company stability - the average tenure of our managers is over 10 years with many exceeding 30
• Honesty and integrity - our company is committed to doing business the right way
• Professional, relaxed work environment - we have individual pay plans but a team atmosphere where customer service comes first
• Local, family-owned business that cares about the community and the employees
• Why would you work anywhere else?

Experience advising automotive service customers and developing relationships with new and existing auto service customers required. Previous experience with luxury vehicles preferred. Reynolds & Reynolds experience very helpful.

Automotive Service Advisor Duties

The Service Advisor is responsible for clear communication of vehicle issues and needs between our valued service clients and the service team. A great service advisor will do the following:

• As the first point of contact for automotive service customers, show outstanding customer service.
• Use active listening to engage and understand the customer's vehicle issues and concerns.
• Create repair order and communicate vehicle needs clearly to service technician.
• Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work.
• Follow up on vehicles throughout the repair process, keeping customer updated.
• Interact with customers, vendors, and technicians in a professional manner at all times.

Automotive Service Advisor Requirements

• Must be career minded & have great customer service skills.
• Strong automotive knowledge and experience required.
• Experience with Reynolds & Reynolds preferred.

Sunset Automotive Group Benefits

As part of the Sunset group of new car dealerships, you will have high earning potential as well as a full offering of benefits, including:

• $70,000-$130,000 anticipated annual income
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan
• Short-Term and Long-Term Disability Coverage
• Life Insurance
• Paid Time Off available after 6 months
• Company-paid Factory Training
• Employee Discounts
• Pay Plan based on experience
• And more!

If you are looking for a place to work where you will have opportunities for growth and be appreciated, this might be the place for you! Enjoy your job and the people you work with at Sunset Automotive Group.

Sunset Automotive Group is an equal opportunity employer and a drug-free workplace. All candidates for hire must complete and pass a background check and drug screen before hire.