Luxury Auto Service Advisor | Elite Customer Experience

US-Auto-Trust-LLC; Richardson (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Healthcare options (medical, dental, &

401(k) with company match

Paid vacation & sick time

Ongoing training & career growth

Job summary

Lamborghini Dallas is seeking an experienced Automotive Service Advisor to join our luxury service team. You will greet customers, gather vehicle information, and guide them through recommended maintenance and repairs.

You'll work in a high-performance environment, emphasize CSI scores, and collaborate with technicians to ensure accurate estimates, transparent communication, and exceptional customer experiences.

Qualifications

• 3 years minimum automotive experience.
• Excellent communication and interpersonal skills.
• Reliable, enthusiastic, friendly and a positive team-oriented attitude.
• Valid driver’s license with a good driving record.

Responsibilities

• Maintain CSI rating as set by service manager.
• Greet customers in a timely, friendly manner and obtain vehicle information.
• Advise customers about necessary service for routine maintenance.
• Identify mechanical problems by questioning the customer or performing inspections/road tests.
• Schedule and provide estimates of vehicle service and repairs.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work orders.
• Explain repair orders to customers with time, cost, and labor estimates.
• Advise customers on car care and maintaining vehicles per manufacturers' specs.
• Implement a quality control process to prevent comebacks.
• Maintain high customer satisfaction with professionalism and courtesy.

Skills

Automotive experience

Communication skills

Team-player

CSI scores

Work ethic

Fast-paced environment

Driver's license

Job description

Lamborghini Dallas is seeking an experienced Automotive Service Advisor to join our luxury service team. You will greet customers, gather vehicle information, and guide them through recommended maintenance and repairs.

You'll work in a high-performance environment, emphasize CSI scores, and collaborate with technicians to ensure accurate estimates, transparent communication, and exceptional customer experiences.