Luxury Service Advisor — Premium Client Experience

keeler; Westport (CT); On-site; USD 42,000 - 64,000; Full time

Job summary

Lexus of Westport is seeking an experienced, customer-focused Service Advisor to join our luxury service team. In this role you’ll be the primary contact for customers, ensuring every visit is professional, transparent, and exceeds expectations.

You’ll greet guests, document repair requests, explain estimates, and coordinate with technicians to deliver an outstanding ownership experience while upholding the highest standards of service in a fast-paced environment.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Luxury dealership experience is a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Excellent organizational and problem-solving abilities.
• Computer proficiency; CDK experience is a plus.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers promptly and provide an outstanding service experience.
• Listen to customer concerns and accurately document repair requests.
• Recommend maintenance and repair services based on manufacturer guidelines.
• Prepare estimates and explain recommended repairs clearly.
• Communicate with technicians throughout the repair process.
• Keep customers informed with timely updates on vehicle status.
• Review completed repairs, invoices, and maintenance recommendations upon delivery.
• Maintain accurate records using dealership management systems.
• Help achieve department CSI, productivity, and sales goals.

Skills

Customer service

Communication

Multitasking

Organizational skills

Problem-solving

Driver's license

Tools

CDK

Job description

Lexus of Westport is seeking an experienced, customer-focused Service Advisor to join our luxury service team. In this role you’ll be the primary contact for customers, ensuring every visit is professional, transparent, and exceeds expectations.

You’ll greet guests, document repair requests, explain estimates, and coordinate with technicians to deliver an outstanding ownership experience while upholding the highest standards of service in a fast-paced environment.