Luxury Auto Service Advisor: Elevate Customer Care

Murgadoautomotive; Laguna Niguel (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Bonuses

Health insurance

401(k) plan

Paid time off

Career growth

Employee discounts

Tech training

Professional environment

Job summary

Mercedes-Benz of Laguna Niguel, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process. You will listen to customer concerns, prepare accurate service recommendations and estimates, coordinate with technicians, and provide clear updates from check-in through completion.

This role is ideal for a service professional who blends automotive knowledge, sales ability, and premium customer care within a

Qualifications

• 2+ years of Automotive Service Advisor experience required.
• Strong customer service, communication, sales, and relationship-building skills.
• Ability to explain technical information and service recommendations clearly.

Responsibilities

• Welcome customers, identify service needs, and document concerns accurately.
• Explain recommended maintenance and repairs in clear, customer-friendly language.
• Prepare accurate estimates and timelines, obtain approvals, and provide timely status updates.
• Coordinate with technicians and the service team to keep repairs progressing efficiently.
• Recommend relevant services that support vehicle performance, reliability, and safety.
• Maintain accurate service records, resolve concerns promptly, and build lasting customer relationships.

Skills

Customer service

Communication

Sales ability

Relationship-building

Attention to detail

Tools

CDK

Reynolds & Reynolds

Job description

Mercedes-Benz of Laguna Niguel, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process. You will listen to customer concerns, prepare accurate service recommendations and estimates, coordinate with technicians, and provide clear updates from check-in through completion.

This role is ideal for a service professional who blends automotive knowledge, sales ability, and premium customer care within a