Automotive Service Advisor

Murgado Automotive Group; Laguna Niguel (CA); On-site; USD 80,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan with company match

Paid time off and holidays

Employee discounts

Job summary

Mercedes-Benz of Laguna Niguel, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process, listen to concerns, and prepare accurate estimates. You will coordinate with technicians, provide updates, and promote relevant services while delivering premium customer care.

This role requires 2+ years of experience; familiarity with CDK or Reynolds & Reynolds is preferred.

Qualifications

• 2+ years of Automotive Service Advisor experience required.
• Knowledge of automotive repair and maintenance services.
• Strong customer service, communication, sales, and relationship-building skills.
• Ability to explain technical information and service recommendations clearly.
• Valid driver’s license and a clean driving record.

Responsibilities

• Welcome customers, identify service needs, and document concerns accurately.
• Explain recommended maintenance and repairs in clear, customer-friendly language.
• Prepare accurate estimates and timelines, obtain approvals, and provide timely status updates.
• Coordinate with technicians and the service team to keep repairs progressing efficiently.
• Recommend relevant services that support vehicle performance, reliability, and safety.
• Maintain accurate service records, resolve concerns promptly, and build lasting customer relationships.

Skills

Customer service

Communication

Sales ability

Relationship-building

Attention to detail

Organizational skills

CDK familiarity

Reynolds & Reynolds familiarity

Tools

CDK

Reynolds & Reynolds

Job description

Job Description:

Automotive Service Advisor

Mercedes-Benz of Laguna Niguel, part of the Murgado Automotive Group, is seeking an experienced Automotive Service Advisor to guide customers through the dealership service process. You will listen to customer concerns, prepare accurate service recommendations and estimates, coordinate with technicians, and provide clear updates from vehicle check-in through completion. This opportunity is ideal for a service professional who combines automotive knowledge, sales ability, and premium customer care.

Key Responsibilities

• Welcome customers, identify service needs, and document concerns accurately.
• Explain recommended maintenance and repairs in clear, customer-friendly language.
• Prepare accurate estimates and timelines, obtain approvals, and provide timely status updates.
• Coordinate with technicians and the service team to keep repairs progressing efficiently.
• Recommend relevant services that support vehicle performance, reliability, and safety.
• Maintain accurate service records, resolve concerns promptly, and build lasting customer relationships.

Qualifications

• 2+ years of Automotive Service Advisor experience required.
• Knowledge of automotive repair and maintenance services.
• Strong customer service, communication, sales, and relationship-building skills.
• Ability to explain technical information and service recommendations clearly.
• Strong organization, attention to detail, and follow-through in a fast-paced dealership environment.
• Valid driver’s license and a clean driving record.
• Luxury or high-end dealership experience and familiarity with CDK or Reynolds & Reynolds are preferred.

What We Offer

• Competitive compensation with performance-based bonuses.
• Medical, dental, and vision insurance.
• 401(k) plan with company match.
• Paid time off and holidays.
• Career growth and advancement opportunities across the Murgado Automotive Group.
• Employee discounts on vehicles, service, and parts.
• Ongoing training on Mercedes-Benz technologies and service protocols.
• A supportive, professional work environment at a luxury-brand dealership.

$80,000 - $150,000 a year

Compensation is performance-based and includes commissions/bonuses in accordance with our Service Advisor pay plan.

Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.

We are an employer who participates in the E-verify program with the Department ofHomeland and Security.