Premium Auto Service Advisor for Luxury Vehicles

Mercedes-Benz-of-Fort-Walton-Beach; Fort Walton Beach (FL); On-site; USD 75,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Vacation

Training Opportunities

Career Advancement

Employee Discounts

Team Environment

Job summary

Mercedes-Benz of Fort Walton Beach is seeking an experienced Automotive Service Consultant / Advisor to join our growing team. You will greet customers, document concerns, and create repair orders with clear communication to technicians.

We offer competitive pay with performance incentives, comprehensive benefits, and ongoing training to help you advance within ZT Automotive. If you thrive in a fast-paced, luxury-service environment, apply today.

Qualifications

• Previous Automotive Service Advisor / Consultant experience required.
• Mercedes-Benz experience preferred but not required.
• Excellent communication and customer service skills.
• Strong organizational and multitasking abilities.
• Professional appearance and positive attitude.

Responsibilities

• Greet customers promptly and schedule service appointments.
• Listen to and document customer concerns accurately.
• Create detailed repair orders and communicate repair needs clearly to technicians.
• Translate customer concerns into standard automotive repair terminology.
• Explain recommended repairs, maintenance services, and vehicle service history.
• Provide accurate estimates for repair costs and completion times.
• Maintain regular communication with customers throughout the repair process.
• Coordinate parts ordering and schedule follow-up appointments as needed.
• Resolve customer concerns professionally while ensuring complete customer satisfaction.
• Deliver an exceptional Mercedes-Benz ownership experience that builds long-term customer loyalty.
• Meet dealership performance goals related to customer satisfaction, sales, and productivity.

Skills

Automotive Service Experience

Tools

CDK Software

Xtime Scheduling

Job description

Mercedes-Benz of Fort Walton Beach is seeking an experienced Automotive Service Consultant / Advisor to join our growing team. You will greet customers, document concerns, and create repair orders with clear communication to technicians.

We offer competitive pay with performance incentives, comprehensive benefits, and ongoing training to help you advance within ZT Automotive. If you thrive in a fast-paced, luxury-service environment, apply today.