Luxury Auto Service Advisor - Diagnostics & Customer Care

Keeler Motor Car Company; United States; On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Supportive work environment

Medical Dental Vision Coverage

Paid Vacation

Sick Personal Time

401K Plan with Employer Contribution

Job summary

Mercedes Benz of Latham is hiring for a service advisor who can blend passion for automotive technology with exceptional customer service. In this role you will relay customer concerns to our technicians and help translate vehicle issues into clear, actionable service recommendations.

This full-time position runs Monday through Friday, 7:30 AM to 6:00 PM with rotating Saturdays. Prior automotive service knowledge is required, and you will join a team that values accuracy, communication, and a

Qualifications

• Prior automotive service knowledge is required.
• Strong understanding of vehicle systems diagnostics and repair processes.
• Excellent communication and customer service skills.
• Full-time position with hours from Monday to Friday 7:30 AM to 6:00 PM with rotating Saturdays.

Responsibilities

• Act as liaison between the customer and the automotive technicians, clearly communicating customer concerns.
• Provide detailed descriptions of vehicle issues, service requirements and potential solutions to customers and technicians.

Skills

Vehicle diagnostics

Repair processes

Customer service

Communication

Job description

Mercedes Benz of Latham is hiring for a service advisor who can blend passion for automotive technology with exceptional customer service. In this role you will relay customer concerns to our technicians and help translate vehicle issues into clear, actionable service recommendations.

This full-time position runs Monday through Friday, 7:30 AM to 6:00 PM with rotating Saturdays. Prior automotive service knowledge is required, and you will join a team that values accuracy, communication, and a