Luxury Auto Service Advisor - Customer Experience Leader

Tom Wood Automotive; Anderson (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Medical Coverage

401(k) with Company Match

Professional Training

Tuition Reimbursement

Job summary

Join Tom Wood Automotive as a Service Advisor, where you’ll deliver an exceptional service experience by blending your technical knowledge with strong communication skills. You'll maintain relationships with clients and ensure their automotive needs are met.

With over 50 years in the industry, Tom Wood Group values collaboration and integrity, fostering an environment for personal and professional growth. Enjoy comprehensive benefits and opportunities for advancement with a family-owned company.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Responsibilities

• Provide a warm, professional, concierge-level greeting to every client.
• Listen actively to customer concerns and explain service recommendations.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments for efficient workflow.
• Achieve service sales goals while maintaining transparency and trust.

Skills

Automotive Service Experience

Communication Skills

Technical Knowledge

Customer Relationship Management

Dealership Management Systems

Multitasking

Tools

Xtime

Dealertrack

Job description

Join Tom Wood Automotive as a Service Advisor, where you’ll deliver an exceptional service experience by blending your technical knowledge with strong communication skills. You'll maintain relationships with clients and ensure their automotive needs are met.

With over 50 years in the industry, Tom Wood Group values collaboration and integrity, fostering an environment for personal and professional growth. Enjoy comprehensive benefits and opportunities for advancement with a family-owned company.