Service Advisor

Tom Wood Automotive; Anderson (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Medical Coverage

401(k) with Company Match

Professional Training

Tuition Reimbursement

Job summary

Join Tom Wood Automotive as a Service Advisor, where you’ll deliver an exceptional service experience by blending your technical knowledge with strong communication skills. You'll maintain relationships with clients and ensure their automotive needs are met.

With over 50 years in the industry, Tom Wood Group values collaboration and integrity, fostering an environment for personal and professional growth. Enjoy comprehensive benefits and opportunities for advancement with a family-owned company.

Qualifications

• Previous experience as an Automotive Service Advisor required.
• Strong understanding of automotive systems, maintenance, and repair processes.
• Exceptional communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while maintaining accuracy.

Responsibilities

• Provide a warm, professional, concierge-level greeting to every client.
• Listen actively to customer concerns and explain service recommendations.
• Accurately write repair orders reflecting customer concerns and technician findings.
• Collaborate with technicians and parts departments for efficient workflow.
• Achieve service sales goals while maintaining transparency and trust.

Skills

Automotive Service Experience

Communication Skills

Technical Knowledge

Customer Relationship Management

Dealership Management Systems

Multitasking

Tools

Xtime

Dealertrack

Job description

Join a Premier Automotive Team

Tom Wood is seeking a high-performing, customer-focused Service Advisor to deliver an exceptional service experience for our clients. This role requires a blend of technical knowledge, strong communication skills, and a commitment to excellence that aligns with our company values.

What We Offer

• Paid Time Off & Vacation
• Paid Holidays
• Medical, Dental & Vision Coverage
• 401(k) with Company Match
• Life & Disability Insurance
• Professional Training & Career Development
• Tuition Reimbursement
• Service Awards
• Opportunities for Advancement

What You’ll Do

• Customer Experience & Communication
• Provide a warm, professional, concierge-level greeting to every client
• Listen actively to customer concerns and clearly explain service recommendations
• Maintain consistent communication regarding repair status, timelines, and additional needs
• Build lasting relationships to foster loyalty and repeat business
• Service & Repair Coordination
• Accurately write repair orders reflecting customer concerns and technician findings
• Collaborate with technicians and parts departments to ensure efficient workflow
• Prepare precise cost estimates for repairs and maintenance services
• Review completed work with customers and explain findings in an understandable manner
• Sales & Performance
• Identify and recommend maintenance services based on manufacturer guidelines and vehicle condition
• Achieve service sales goals while maintaining transparency and trust
• Promote dealership programs, warranties, and service packages

Qualifications

• Previous experience as an Automotive Service Advisor required
• Strong understanding of automotive systems, maintenance, and repair processes
• Exceptional communication and interpersonal skills
• Proficiency with dealership management systems (Xtime, Dealertrack, etc.)
• Ability to multitask in a fast-paced environment while maintaining accuracy
• Professional demeanor consistent with a luxury brand
• Valid driver’s license with a clean driving record

Why Work Here

At Tom Wood Group, you’re more than an employee—you’re a part of a family‑owned company that has been serving communities for over 50 years. We believe in investing in our people through training, career development, and advancement opportunities. Our team thrives on collaboration, integrity, and a sincere desire to help others, and we’re passionate about creating an environment where you can grow both personally and professionally.

What Makes Us Different

• A company built on core values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity
• Opportunities to advance across multiple industries and locations
• A culture that values your contributions and celebrates success
• Comprehensive benefits designed to support you and your family

Our Core Values

Humbly Confident | Passionately Driven | Sincere Desire to Help Others | Uncompromising Integrity

Employment Requirements

All offers are contingent upon passing a background check, motor vehicle record review, social security verification, and drug screening. Tom Wood Group is an Equal Opportunity Employer.