Luxury Auto Service Advisor — Career Growth & Benefits

Murgado Automotive Group; Midlothian (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive compensation with bonuses

Medical, dental & vision insurance

401K with company match

Paid time off & holidays

Employee discounts on vehicles, parts,

Opportunities for career advancement

Training and development focus

Access to cutting-edge service tools

Job summary

Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, is seeking an Automotive Service Advisor to join our luxury dealership. You will be the primary contact for service customers, advising on maintenance, coordinating repairs, and ensuring their needs are met promptly and professionally.

We offer competitive compensation with performance-based incentives, comprehensive medical/dental/vision insurance, a 401K with company match, paid time off, employee discounts on vehicles, parts,

Qualifications

• High school diploma or equivalent; additional technical or customer service training is a plus.
• Previous experience in a service advisor role or a similar customer-facing position in the automotive industry is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A valid driver’s license with a clean driving record.
• Familiarity with automotive repair processes and systems is a plus.

Responsibilities

• Greet customers and assess their automotive service needs.
• Provide expert advice on vehicle maintenance, repairs, and service options.
• Prepare repair orders by documenting customer concerns and coordinating with service technicians to ensure accurate diagnosis and repair.
• Communicate service updates to customers and answer any questions they may have.
• Ensure the customer experience is seamless, from check-in to vehicle pick-up.
• Provide detailed explanations of services performed and associated costs.
• Recommend additional services as needed, based on vehicle condition and manufacturer guidelines.
• Work closely with technicians and parts staff to ensure timely and accurate service completion.
• Maintain strong customer relationships and ensure satisfaction at every stage of the service process.

Skills

Communication

Customer service

Multitasking

Time management

Driver's license

Education

High school diploma or equivalent

Tools

CRM software

Service scheduling software

Diagnostic tools understanding

Job description

Mercedes-Benz of Midlothian, part of the Murgado Automotive Group, is seeking an Automotive Service Advisor to join our luxury dealership. You will be the primary contact for service customers, advising on maintenance, coordinating repairs, and ensuring their needs are met promptly and professionally.

We offer competitive compensation with performance-based incentives, comprehensive medical/dental/vision insurance, a 401K with company match, paid time off, employee discounts on vehicles, parts,