Luxury Auto Sales BDC Specialist

Lincoln of Bloomington; BLOOMINGTON (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Paid time off

401(k) retirement plan

Vehicle discounts

Employee discounts on parts & service

Training opportunities

Job summary

Lincoln of Bloomington is seeking a BDC Sales Representative to deliver a luxury guest experience. You will handle inbound calls, internet inquiries, and sales opportunities, qualify needs, schedule appointments, and connect clients with Lincoln Sales Consultants.

You will maintain CRM records, follow up consistently, and collaborate with managers and consultants to maximize opportunities. A professional appearance and strong communication are essential.

Qualifications

• Prior experience in automotive BDC or sales is a plus.
• Excellent communication and interpersonal skills.
• Comfortable using phone, text, email, and digital channels.
• Strong organizational and time-management abilities.
• Basic math and problem-solving skills.
• Valid driver's license with clean record.

Responsibilities

• Deliver a professional, timely, and personalized customer experience.
• Respond promptly to phone calls, internet leads, text messages, and inquiries.
• Identify client needs and create opportunities for vehicle sales.
• Build relationships through consistent follow-up and communication.
• Schedule and confirm appointments with the showroom and coordinate with the sales team.
• Maintain accurate CRM notes and activity history.
• Complete outbound calls and follow-up campaigns.
• Follow up with unsold showroom traffic and missed appointments.
• Cross-train and support all BDC functions.
• Stay current on Lincoln vehicles and features.

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Phone communication

CRM software

Organizational skills

Time management

Team player

Self-motivated

Math skills

Valid driver's license

Tools

CRM software

Dealership software

Job description

Lincoln of Bloomington is seeking a BDC Sales Representative to deliver a luxury guest experience. You will handle inbound calls, internet inquiries, and sales opportunities, qualify needs, schedule appointments, and connect clients with Lincoln Sales Consultants.

You will maintain CRM records, follow up consistently, and collaborate with managers and consultants to maximize opportunities. A professional appearance and strong communication are essential.