Automotive Sales Business Development Agent

Lincoln of Bloomington; BLOOMINGTON (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Paid time off

401(k) retirement plan

Vehicle discounts

Employee discounts on parts & service

Training opportunities

Job summary

Lincoln of Bloomington is seeking a BDC Sales Representative to deliver a luxury guest experience. You will handle inbound calls, internet inquiries, and sales opportunities, qualify needs, schedule appointments, and connect clients with Lincoln Sales Consultants.

You will maintain CRM records, follow up consistently, and collaborate with managers and consultants to maximize opportunities. A professional appearance and strong communication are essential.

Qualifications

• Prior experience in automotive BDC or sales is a plus.
• Excellent communication and interpersonal skills.
• Comfortable using phone, text, email, and digital channels.
• Strong organizational and time-management abilities.
• Basic math and problem-solving skills.
• Valid driver's license with clean record.

Responsibilities

• Deliver a professional, timely, and personalized customer experience.
• Respond promptly to phone calls, internet leads, text messages, and inquiries.
• Identify client needs and create opportunities for vehicle sales.
• Build relationships through consistent follow-up and communication.
• Schedule and confirm appointments with the showroom and coordinate with the sales team.
• Maintain accurate CRM notes and activity history.
• Complete outbound calls and follow-up campaigns.
• Follow up with unsold showroom traffic and missed appointments.
• Cross-train and support all BDC functions.
• Stay current on Lincoln vehicles and features.

Skills

Customer service

Relationship-building

Verbal communication

Written communication

Phone communication

CRM software

Organizational skills

Time management

Team player

Self-motivated

Math skills

Valid driver's license

Tools

CRM software

Dealership software

Job description

BDC Sales Representative – Lincoln of Bloomington

The BDC Sales Representative at Lincoln of Bloomington is responsible for delivering an exceptional first impression and luxury customer experience for every guest who contacts our dealership. This position serves as a primary point of contact for incoming phone calls, internet inquiries, and sales opportunities. The BDC Sales Representative will identify customer needs, build relationships, follow up on leads, schedule appointments, and help connect clients with the appropriate Lincoln Sales Consultant.

Responsibilities

• Deliver a professional, timely, and personalized customer experience consistent with the Lincoln brand and the standards of Lincoln of Bloomington.
• Respond promptly to incoming phone calls, internet leads, text messages, and other customer inquiries.
• Identify each client's needs and interests while creating opportunities for new and pre-owned vehicle sales presentations.
• Build relationships with prospective and existing clients through consistent follow-up and communication.
• Schedule and confirm appointments for the showroom and coordinate with the sales team to ensure a seamless client experience.
• Work closely with the BDC Manager, Sales Managers, and Sales Consultants to ensure all sales opportunities are properly managed.
• Maintain accurate and detailed customer information, communication history, follow-up activities, and appointment notes in the CRM.
• Complete assigned outbound calls, follow-up campaigns, prospecting activities, and other communication tasks.
• Follow up with unsold showroom traffic, internet leads, missed appointments, and other sales opportunities.
• Cross-train and support all BDC functions, including internet lead management, inbound calls, outbound prospecting, appointment setting, and customer follow-up.
• Stay current on Lincoln vehicles, new products, features, technology, accessories, and customer benefits.
• Promote opportunities to provide an exceptional ownership experience and represent Lincoln of Bloomington with professionalism at all times.
• Meet or exceed established goals for customer contact, appointments, appointment confirmations, and sales opportunities.
• Follow all company policies, procedures, privacy requirements, and safety standards.
• Perform other duties as assigned by management.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication skills.
• Comfortable communicating by phone, text, email, and other digital platforms.
• Strong computer skills and the ability to learn and effectively use CRM and dealership software.
• Self-motivated with the ability to set, manage, and achieve individual and team goals.
• Excellent organizational, follow-up, and time-management skills.
• Ability to work in a fast-paced, team-oriented environment while maintaining a high level of professionalism.
• Basic math skills.
• Previous automotive, sales, customer service, or BDC experience is preferred but not required.
• Valid driver's license with a clean driving record.

Why Join Lincoln of Bloomington?

At Lincoln of Bloomington, we are committed to providing a first-class experience for both our clients and our employees. We offer a professional, team-oriented environment with opportunities for growth and success.

Best-in-class benefits include:

• Competitive pay and performance-based opportunities
• Medical and Dental
• Paid Time Off
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Ongoing training and career development opportunities