Luxury Auto BDC Specialist - Inbound Leads & Appointments

Myers Auto Group; West Palm Beach (FL); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

401(k) with employer match

Dental insurance

Vision insurance

Disability insurance

Health insurance

Vacation

Job summary

Aston Martin, McLaren, Jaguar, Land Rover Palm Beach is seeking a qualifying BDC Sales Associate to handle high-volume inbound customer requests in West Palm Beach. The role emphasizes exceptional CSI and outstanding customer service within a luxury automotive environment.

The BDC team focuses on generating appointments, replying to internet leads, and supporting sales consultants to drive vehicle sales while maintaining professional conduct and reliable attendance.

Qualifications

• Positive and energetic, excellent communication, listening and strong writing skills.
• Meet and exceed established sales goals.
• Follow established sales techniques and processes.
• Attend all required training, whether online or in person.
• Maintain professional demeanor and exhibit positive communication skills (verbal and written) and strong work ethic.
• Acceptable attendance is mandatory. Weekend availability required.
• Must be able to perform all essential functions and physical demands within a fast-paced work environment, with or without reasonable accommodation.

Responsibilities

• Generate appointments and quotes by means of proactive inbound and outbound prospecting and lead activity management to qualify and market to potential customers.
• Set appointments.
• Respond to internet leads immediately.
• Work live chat program.
• Listen and be attentive to customer needs and priorities to provide appropriate suggestions and guidance on our vehicle offerings.
• Provide superior customer service and achieve the highest degree of customer satisfaction.
• Work in close partnership with sales consultants to provide qualified leads and detailed information on customer requirements.
• Direct customers to product information resources, including those available on the internet.
• Check email/text frequently and respond to inquiries immediately.
• Promptly respond to call-ins and internet car sales inquiries.
• Facilitate car sales by collecting customer data.
• Perform other tasks as assigned by the BDC Manager and General Manager.

Skills

Communication skills

Listening

Writing

Tools

Computer skills

Job description

Aston Martin, McLaren, Jaguar, Land Rover Palm Beach is seeking a qualifying BDC Sales Associate to handle high-volume inbound customer requests in West Palm Beach. The role emphasizes exceptional CSI and outstanding customer service within a luxury automotive environment.

The BDC team focuses on generating appointments, replying to internet leads, and supporting sales consultants to drive vehicle sales while maintaining professional conduct and reliable attendance.