Luxury Auto Customer Care Specialist (Remote)

TEKsystems; Warren (MI); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Employee Assistance Program

Job summary

TEKsystems in Warren, MI is hiring a Customer Care Advisor for a hybrid training track. After training, the role becomes fully remote, with onsite training days and remote work Mondays and Fridays.

The position pays $22–$23/hour and requires strong customer service, problem solving, and tech proficiency to support a premier luxury automotive brand. Ideal candidates live within about an hour of Warren, MI, with possible onsite work if connectivity issues arise.

Qualifications

• 2+ years of customer service experience.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication.
• Strong computer proficiency across systems.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to multitask in a fast-paced environment.
• Empathy and professionalism in customer interactions.

Responsibilities

• Deliver luxury-level customer service across channels.
• Handle cases efficiently with empathy and professionalism.
• Research and resolve customer concerns with effective solutions.
• Troubleshoot connectivity, Wi-Fi, infotainment and apps.
• Document interactions and follow-up actions accurately.
• Meet and exceed customer satisfaction and resolution goals.
• Collaborate on escalated situations and identify root causes.

Skills

Customer service

Problem solving

Communication

Multitasking

Empathy

Tools

CRM systems

Microsoft Office

Job description

TEKsystems in Warren, MI is hiring a Customer Care Advisor for a hybrid training track. After training, the role becomes fully remote, with onsite training days and remote work Mondays and Fridays.

The position pays $22–$23/hour and requires strong customer service, problem solving, and tech proficiency to support a premier luxury automotive brand. Ideal candidates live within about an hour of Warren, MI, with possible onsite work if connectivity issues arise.