Remote Auto Care Support Specialist

Morley; Georgia; On-site; USD 22,041 - 27,552; Full time

Benefits offered by this job

Medical coverage

Dental & vision insurance

PTO

401(k) with match

FSA

Teladoc access

Nurse help desk

Job summary

Morley is seeking a remote customer service associate to support a world‑class automotive brand. You will handle inbound/outbound calls and chats, research questions using internal tools, and document interactions with accuracy.

The role is high‑pace, routine, and emphasizes consistency and reliability. Shifts are scheduled with limited flexibility, and work from home requires a distraction‑free setup in Michigan.

Qualifications

• Excellent written and verbal communication.
• Empathy and dependability.
• Able to efficiently multitask.
• Comfort using a computer and the web (switching between systems).
• Comfortable using AI tools and resources.
• Typing speed of at least 25 words per minute.

Responsibilities

• Offer timely and accurate solutions through inbound/outbound conversations (phone, chat, email).
• Use web-based tools and internal systems to research questions and requests.
• Document each interaction clearly and accurately.
• Manage assigned cases from start to resolution by following defined steps.

Skills

Excellent written and verbal comms

Empathy

Dependability

Multitasking

Computer literacy

AI tools familiarity

Typing speed 25 WPM

Education

High school diploma or equivalent

Job description

Morley is seeking a remote customer service associate to support a world‑class automotive brand. You will handle inbound/outbound calls and chats, research questions using internal tools, and document interactions with accuracy.

The role is high‑pace, routine, and emphasizes consistency and reliability. Shifts are scheduled with limited flexibility, and work from home requires a distraction‑free setup in Michigan.