Remote Luxury Auto Customer Care Advisor

TEKsystems; Detroit (MI); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation or Sick Leave

Job summary

TEKsystems in Detroit, MI is seeking a Customer Care Advisor for a premier luxury automotive brand. This contract role starts with hybrid training and becomes fully remote after training.

You will deliver personalized service across multiple channels, troubleshoot connectivity issues, and support customers, dealerships, and internal teams to ensure world-class ownership experiences. The position offers $22–$23 per hour with a hybrid schedule.

Qualifications

• 2+ years of customer service experience.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication.
• Strong computer proficiency and ability to navigate multiple systems.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to multitask in a fast-paced environment.
• Reliable attendance and a strong work ethic.
• Ability to handle customer interactions with empathy and professionalism.

Responsibilities

• Deliver luxury-level customer service across multiple communication channels.
• Handle customer cases efficiently while demonstrating empathy, professionalism, and problem-solving skills.
• Research and resolve customer concerns, providing creative and effective solutions.
• Troubleshoot technical issues related to vehicle connectivity, Wi-Fi, infotainment systems, and mobile applications.
• Assist customers, dealerships, field personnel, and internal partners with support-related inquiries.
• Collaborate with team members on escalated situations and help identify root causes and corrective actions.
• Attend quality review sessions and apply feedback to continuously improve performance.
• Accurately document customer interactions, actions taken, and follow-up activities.
• Meet and exceed performance metrics, including customer satisfaction, service levels, and case resolution goals.
• Contribute to a positive team culture focused on operational excellence and customer advocacy.

Skills

Customer service

Problem solving

Communication

Tech proficiency

MS Office

Multitasking

Reliability

Empathy

Tools

CRM systems

Job description

TEKsystems in Detroit, MI is seeking a Customer Care Advisor for a premier luxury automotive brand. This contract role starts with hybrid training and becomes fully remote after training.

You will deliver personalized service across multiple channels, troubleshoot connectivity issues, and support customers, dealerships, and internal teams to ensure world-class ownership experiences. The position offers $22–$23 per hour with a hybrid schedule.