Automotive Universal Advisor

EPITEC; Warren (MI); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

PTO 80 hours

Medical insurance

Dental & vision

401k

Job summary

EPITEC is seeking an Automotive Universal Advisor in Warren, MI to deliver premium support to vehicle owners via phone, email, and messaging. You will be the primary contact, ensuring white-glove service and timely issue resolution.

Training is hybrid with onsite sessions Tuesday-Thursday, moving to remote work once in production. Ideal candidates have at least 1 year in luxury customer service, strong communication, problem solving, and comfort with multiple systems and Microsoft Office.

Qualifications

• Minimum 1 year of customer service experience, preferably in a luxury brand environment.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Proficiency with Microsoft Office and ability to navigate multiple systems.

Responsibilities

• Handle inbound customer interactions via phone, email, and messaging.
• Provide premium white-glove support for vehicle owners.
• Troubleshoot infotainment and connected vehicle services.
• Maintain detailed case records and collaborate with team leaders.

Skills

Customer service

Communication

Problem solving

Adaptability

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Travel:

Training is Hybrid; Onsite Tuesday-Thursday

Job Type:

Full Time, Contract

Expected hours per week:

40

Schedule

*Must Have Open Availability*

Pay

$22.23

Job Description

Overview

Are you passionate about delivering exceptional customer experiences? Our client is seeking customer-focused professionals to join our team as an Automotive Universal Advisor. In this role, you will serve as the primary point of contact for vehicle owners and prospective customers, providing premium "white glove" support through phone, email, and messaging channels.

This is an excellent opportunity for individuals with luxury customer service experience who enjoy problem-solving, relationship building, and creating world-class customer experiences.

Training & Onboarding Schedule

• September 28 - October 23: New Hire Training
• October 26 - November 20: ABAY Training
• Training is onsite Tuesday through Thursday for approximately 12 weeks
• Once in production, Advisors transition to a remote work environment
• Candidates must reside within 50 miles of Warren, Michigan

Key Responsibilities

• Handle inbound customer interactions related to:
• Customer Care
• Marketing Support
• Electric Vehicle (EV) inquiries
• Connection Center support
• Provide timely and accurate case management and issue resolution.
• Build strong relationships with customers, dealerships, field personnel, and internal GM stakeholders.
• Troubleshoot vehicle connectivity concerns, including:
• Infotainment systems
• Connected vehicle services
• Document customer interactions and maintain detailed case records.
• Collaborate with Team Leaders and Senior Advisors regarding case updates and resolutions.
• Participate in ongoing training and professional development opportunities.
• Meet and exceed customer satisfaction, service level, and productivity KPIs.
• Deliver a premium luxury customer experience with every customer interaction.

Qualifications

Required

• Minimum of 1 year of customer service experience, preferably in a luxury brand environment.
• Strong verbal and written communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Comfortable navigating multiple computer systems and applications.
• Proficiency in Microsoft Office (Excel, Word, and PowerPoint).
• Ability to adapt quickly in a fast-paced environment with changing priorities.
• Flexible schedule and willingness to work varying shifts, including weekends.

Preferred

• Bachelor's Degree or equivalent professional experience.
• Knowledge of General Motors customer experience tools and processes.
• Experience supporting connected technology, technical products, or automotive-related services.

Typing Requirement

A typing test is required.

Schedule Flexibility

Candidates must have availability to work:

• Sunday through Saturday
• Various shifts based on business needs and shift bid selection

Why Join Us?

• Be part of an iconic luxury automotive brand.
• Deliver exceptional customer experiences that strengthen customer loyalty.
• Receive extensive training and development opportunities.
• Work alongside a collaborative team focused on operational excellence and customer satisfaction.
• Develop valuable technical, customer service, and problem-solving skills in a fast-growing environment.

Benefits:

80 hours paid time off, and medical insurance contributions, dental vision and our 401k retirement savings plan