Universal Customer Service Advisor (Luxury Automotive)

TEKsystems; Warren (MI); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability coverage

Employee Assistance Program

Job summary

TEKsystems in Warren, MI is hiring a Customer Care Advisor for a hybrid training track. After training, the role becomes fully remote, with onsite training days and remote work Mondays and Fridays.

The position pays $22–$23/hour and requires strong customer service, problem solving, and tech proficiency to support a premier luxury automotive brand. Ideal candidates live within about an hour of Warren, MI, with possible onsite work if connectivity issues arise.

Qualifications

• 2+ years of customer service experience.
• Strong problem-solving and troubleshooting skills.
• Excellent verbal and written communication.
• Strong computer proficiency across systems.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to multitask in a fast-paced environment.
• Empathy and professionalism in customer interactions.

Responsibilities

• Deliver luxury-level customer service across channels.
• Handle cases efficiently with empathy and professionalism.
• Research and resolve customer concerns with effective solutions.
• Troubleshoot connectivity, Wi-Fi, infotainment and apps.
• Document interactions and follow-up actions accurately.
• Meet and exceed customer satisfaction and resolution goals.
• Collaborate on escalated situations and identify root causes.

Skills

Customer service

Problem solving

Communication

Multitasking

Empathy

Tools

CRM systems

Microsoft Office

Job description

Customer Care Advisor (Remote After Training) $22/Hour | Warren, MI Area | Luxury Automotive Brand Are you passionate about delivering exceptional customer experiences and solving problems with confidence and empathy? We are seeking *Customer Care Advisors* to join a premier luxury automotive customer experience team. This is an exciting opportunity to support customers through a variety of communication channels while helping deliver a world-class ownership experience.

Compensation *$22.00 per hour*

Work Environment *Hybrid Training, Fully Remote After Training*

Training will be conducted in a hybrid environment:

Training Schedule

• Onsite *3 days per week*
• Remote on *Mondays and Fridays*

After successful completion of training, the position becomes *fully remote*.

*Important:* Candidates must live within approximately *one hour of Warren, MI*, or be willing to commute onsite as needed. Employees may also be required to work onsite temporarily if home technology or connectivity issues prevent remote work.

Schedule Availability

• Monday through Friday: *8:00 AM - 9:00 PM*
• Saturday: *9:00 AM - 9:00 PM*

You will not be scheduled to work six days per week.

What You’ll Do As a Customer Care Advisor, you will serve as the voice of a prestigious luxury automotive brand, providing exceptional support and building lasting customer relationships. You will assist customers with a wide range of inquiries, concerns, technical questions, and support needs.

Key Responsibilities

• Deliver personalized, luxury-level customer service across multiple communication channels.
• Handle customer cases efficiently while demonstrating empathy, professionalism, and problem-solving skills.
• Research and resolve customer concerns, providing creative and effective solutions.
• Troubleshoot technical issues related to vehicle connectivity, Wi‑Fi, infotainment systems, and mobile applications.
• Assist customers, dealerships, field personnel, and internal partners with support‑related inquiries.
• Collaborate with team members on escalated situations and help identify root causes and corrective actions.
• Attend quality review sessions and apply feedback to continuously improve performance.
• Accurately document customer interactions, actions taken, and follow‑up activities.
• Meet and exceed performance metrics, including customer satisfaction, service levels, and case resolution goals.
• Contribute to a positive team culture focused on operational excellence and customer advocacy.

Qualifications Required

• 2+ years of customer service experience
• Strong problem‑solving and troubleshooting skills
• Excellent verbal and written communication skills
• Strong computer proficiency and ability to navigate multiple systems
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to multitask in a fast‑paced environment
• Reliable attendance and a strong work ethic
• Ability to handle customer interactions with empathy and professionalism

Preferred Qualifications

• Previous automotive customer service experience
• Experience supporting luxury customers or premium brands
• Familiarity with dealerships or automotive industry operations
• Experience with CRM systems and call center environments
• Knowledge of Android and Apple mobile devices
• Technical support, service desk, or troubleshooting experience

Ideal Candidate

• Enjoys helping customers and creating positive experiences.
• Is tech‑savvy and comfortable troubleshooting mobile devices and connected technology.
• Thrives in a fast‑paced environment.
• Communicates professionally and confidently.
• Can manage multiple priorities while maintaining a high level of customer care.
• Takes initiative and works well independently and as part of a team.

Job Type & Location

This is a Contract position based out of Warren, MI.

Pay and Benefits

The pay range for this position is $22.00 - $23.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job‑related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Warren,MI.

Application Deadline

This position is anticipated to close on Sep 2, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.