Luxury Auto BDC Manager – Lead Premium Guest Outcomes

Keeler-Motor-Car-Co; Westport (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Salary + commission

Medical, dental, and vision

Paid vacation, sick, and personal time

401(k) with employer contribution

Job summary

Keeler Motor Car Company in Westport, CT seeks an experienced BDC Manager to lead our Lexus of Westport BDC. You will coach a team, manage inbound/outbound calls, and turn inquiries into shown appointments, upholding a luxury customer experience.

Responsibilities include hiring and training staff, optimizing CRM processes, monitoring KPIs, and coordinating with Sales and Service to ensure seamless guest interactions. A proven track record in automotive BDC and strong communication are essential.

Qualifications

• 3–5 years automotive BDC or dealership BDC experience; management preferred.
• Luxury or high-line experience a plus.
• Proven results in appointment show rate, lead conversion, and team coaching.
• Strong written and verbal communication; guest-ready presence.
• Data-driven; comfortable with daily/weekly performance reporting.
• Proficient with dealership CRM (preferably E-Leads).
• Organized, accountable, and effective in a fast-paced store.
• Valid driver’s license.

Responsibilities

• Lead daily BDC operations: inbound and outbound calls, internet leads, chat, and text.
• Hire, schedule, coach, and hold BDC representatives accountable to monthly goals.
• Set, confirm, and recover appointments; improve show rate and conversion.
• Respond to OEM, website, and third-party leads with urgency and a luxury tone.
• Keep CRM records complete and follow-up processes consistent.
• Monitor KPIs: contacts, appointments set, shows, sold units, service retention, and CSI.
• Coordinate clean handoffs with Sales Consultants, Sales Managers, Service Advisors, and the Service Manager.
• Support online merchandising accuracy where it affects lead quality.
• Train the team on scripts, product talking points, and Lexus brand representation.
• Protect guest experience from first contact through showroom or service drive.

Skills

Communication skills

Guest-facing professionalism

Data-driven

CRM proficiency

Tools

CRM (E-Leads)

Job description

Keeler Motor Car Company in Westport, CT seeks an experienced BDC Manager to lead our Lexus of Westport BDC. You will coach a team, manage inbound/outbound calls, and turn inquiries into shown appointments, upholding a luxury customer experience.

Responsibilities include hiring and training staff, optimizing CRM processes, monitoring KPIs, and coordinating with Sales and Service to ensure seamless guest interactions. A proven track record in automotive BDC and strong communication are essential.