Luxury Service BDC Manager — Drive Appointments

New Country Motor Car Group; West Palm Beach (FL); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Healthcare

401(k)

Disability insurance

Paid time off

Training & development

Employee discounts

Job summary

New Country Motor Car Group is seeking a Service BDC Manager to lead our Service BDC team and deliver a luxury experience to customers. You will oversee daily operations, client outreach, lead management, and data-driven performance analysis to optimize appointment volume and shop capacity.

The role emphasizes leadership, process implementation, and collaboration with store leadership to drive service profitability and customer satisfaction across multiple locations.

Qualifications

• Proven experience in automotive service operations, BDC management, or fixed operations preferred.
• Proven leadership skills with the ability to motivate, build trust, and drive compliance with company standards across all levels of dealership staff.
• Solid experience in leading a service BDC team in an automotive dealership environment.
• Strong background in KPI development, performance tracking, and accountability structures.

Responsibilities

• Lead and develop the Service BDC team to grow appointment volume and improve customer experience.
• Oversee daily operations, outreach, lead management, and performance analysis.
• Set and monitor KPIs including lead conversion, show rate, and retention.

Skills

Leadership

KPI development

Communication

Time management

CRM proficiency

Team collaboration

Tools

CRM

DMS

Manufacturer software

Job description

New Country Motor Car Group is seeking a Service BDC Manager to lead our Service BDC team and deliver a luxury experience to customers. You will oversee daily operations, client outreach, lead management, and data-driven performance analysis to optimize appointment volume and shop capacity.

The role emphasizes leadership, process implementation, and collaboration with store leadership to drive service profitability and customer satisfaction across multiple locations.