Lexus BDC Sales Manager

Keeler-Motor-Car-Co; Westport (CT); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Salary + commission

Medical, dental, and vision

Paid vacation, sick, and personal time

401(k) with employer contribution

Job summary

Keeler Motor Car Company in Westport, CT seeks an experienced BDC Manager to lead our Lexus of Westport BDC. You will coach a team, manage inbound/outbound calls, and turn inquiries into shown appointments, upholding a luxury customer experience.

Responsibilities include hiring and training staff, optimizing CRM processes, monitoring KPIs, and coordinating with Sales and Service to ensure seamless guest interactions. A proven track record in automotive BDC and strong communication are essential.

Qualifications

• 3–5 years automotive BDC or dealership BDC experience; management preferred.
• Luxury or high-line experience a plus.
• Proven results in appointment show rate, lead conversion, and team coaching.
• Strong written and verbal communication; guest-ready presence.
• Data-driven; comfortable with daily/weekly performance reporting.
• Proficient with dealership CRM (preferably E-Leads).
• Organized, accountable, and effective in a fast-paced store.
• Valid driver’s license.

Responsibilities

• Lead daily BDC operations: inbound and outbound calls, internet leads, chat, and text.
• Hire, schedule, coach, and hold BDC representatives accountable to monthly goals.
• Set, confirm, and recover appointments; improve show rate and conversion.
• Respond to OEM, website, and third-party leads with urgency and a luxury tone.
• Keep CRM records complete and follow-up processes consistent.
• Monitor KPIs: contacts, appointments set, shows, sold units, service retention, and CSI.
• Coordinate clean handoffs with Sales Consultants, Sales Managers, Service Advisors, and the Service Manager.
• Support online merchandising accuracy where it affects lead quality.
• Train the team on scripts, product talking points, and Lexus brand representation.
• Protect guest experience from first contact through showroom or service drive.

Skills

Communication skills

Guest-facing professionalism

Data-driven

CRM proficiency

Tools

CRM (E-Leads)

Job description

Whether you’re starting your automotive career or advancing it, when you join our team, you become a valued part of our family.

Join The Keeler Motor Car Company Team

Founded in 1967, Keeler launched as a small Mercedes-Benz dealership with only SIX employees. Our dealership serves asthe main resource for the highly popular and luxurious Mercedes-Benz vehicles across the Capital Region. In the early 1970’s the dealership grew as we expanded with BMW and Honda. The six-man operation flourished. Fast-forward to today, we have added Mini, Alfa-Romeo, the Keeler Quality Pre-Owned Center, Collision Center, a Full-Service Body Shop, and a Detail Department. Even with all this growth, over 50 years later, we are still a family owned and operated business that has kept its core values right from the start.

Take a look at our open positions and find the perfect job for you!

Our Employees Are Our Greatest Asset

At Keeler Motor Car Company, our philosophy is that the key to long term prosperity is our ability to develop long lasting relationships with not only our clients, but also with our staff. We employ over 300 people and have been in business for over 54 years.

We celebrate our employees by hosting events like ax-throwing at June Farms, our annual Holiday party, and catered lunches. We’re always looking for new ways to show our appreciation!

Keeler has won the Times Union Top Workplaces award several years in a row!

Partners with Our Community

Keeler Motor Car Company strives to be highly involved in our community. We take the role of being a good employer, a good neighbor, and an engaged and active member of the community to heart. Our team recognizes the value of a healthy, strong and safe community and works to maintain these goals through financial contributions as well as volunteering in charitable causes.

We donate to a number of larger charities such as; Albany Medical Center, 15-LOVE, and the Saratoga Hospital Foundation. Every year, we promote Toys-for-Tots, Albany County Giving Tree, Regional Food Bank, and many local school activities. In the past we’ve even donated vehicles to local schools, and have helped students train and prepare for competitions like the vehicle Diagnostic Competition at Hudson Valley Community College.

BDC Manager / Business Development Manager — Lexus of Westport

Keeler Motor Car Company

1317 Post Road East, Westport, CT 06880

Full-time · On-site · Monday–Friday, rotating Saturdays

Salary + commission

Lexus of Westport is seeking an experienced, polished Business Development Center Manager to lead our BDC and own the first impression of the Lexus brand. This role turns phone, internet, chat, and text inquiries into shown appointments and long-term guest relationships - at a luxury standard consistent with Lexus CSI.The BDC is often the guest’s first contact with the dealership. We need a hands‑on leader who coaches a team, runs a tight CRM process, and partners with Sales and Service.

What you will do

• Lead daily BDC operations: inbound and outbound calls, internet leads, chat, and text
• Hire, schedule, coach, and hold BDC representatives accountable to monthly goals
• Set, confirm, and recover appointments; improve show rate and conversion
• Respond to OEM, website, and third-party leads with urgency and a luxury tone
• Keep CRM records complete and follow-up processes consistent
• Monitor KPIs: contacts, appointments set, shows, sold units, service retention, and CSI
• Coordinate clean handoffs with Sales Consultants, Sales Managers, Service Advisors, and the Service Manager
• Support online merchandising accuracy where it affects lead quality
• Train the team on scripts, product talking points, and Lexus brand representation
• Protect guest experience from first contact through showroom or service drive

What we are looking for

• 3–5 years automotive BDC, internet sales, or dealership BDC experience; management preferred
• Luxury or high-line experience a plus
• Proven results in appointment show rate, lead conversion, and team coaching
• Strong written and verbal communication; professional, guest-ready presence
• Data-driven; comfortable with daily/weekly performance reporting
• Proficient with dealership CRM (preferably E-Leads)
• Organized, accountable, and effective in a fast-paced store
• Valid driver’s license

We are offering

• Salary + commission
• Medical, dental, and vision
• Paid vacation, sick, and personal time
• 401(k) with employer contribution
• Opportunity to lead a luxury BDC at a Fairfield County Lexus store

All inquiries will remain strictly confidential. Applicants are subject to a background check and drug screening.

Lexus of Westport
1317 Post Rd E, Westport, CT 06880
Sales [phone]