Luxury Assistant Store Manager — Drive Sales & Service

Tapestry (Coach/Kate Spade); San Antonio (TX); On-site; USD 47,000 - 65,000; Full time

Job summary

Coach is a global fashion house known for its craftsmanship and modern luxury ethos. This Assistant Store Manager role partners with the Store Manager to elevate sales, service, and operations while developing a high-performing team in a fast-paced luxury environment.

Responsibilities include forecasting, KPI monitoring, clienteling, and omni-channel initiatives to ensure outstanding customer experiences and brand consistency across in-store and digital channels.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer Focus

Communication

Problem Solving

Merchandising

Tools

Microsoft Office

Retail POS

Job description

Coach is a global fashion house known for its craftsmanship and modern luxury ethos. This Assistant Store Manager role partners with the Store Manager to elevate sales, service, and operations while developing a high-performing team in a fast-paced luxury environment.

Responsibilities include forecasting, KPI monitoring, clienteling, and omni-channel initiatives to ensure outstanding customer experiences and brand consistency across in-store and digital channels.