Luxury Retail Assistant Store Manager: Team & Service

Tapestry (Coach/Kate Spade); Norfolk (VA); On-site; USD 52,000 - 65,000; Full time

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales, operations, and team performance. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach's service standards.

Responsibilities include forecasting, KPI monitoring, talent development, and Omni-Channel initiatives, with a focus on brand alignment and community engagement. Strong English communication is essential for this role on the frontline.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Communication skills

Problem solving

Conflict resolution

Adaptability

Interpersonal savvy

Learning on the fly

Tools

Microsoft Office

Retail systems

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales, operations, and team performance. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach's service standards.

Responsibilities include forecasting, KPI monitoring, talent development, and Omni-Channel initiatives, with a focus on brand alignment and community engagement. Strong English communication is essential for this role on the frontline.