Assistant Store Manager - Luxury Retail Leader

Tapestry (Coach/Kate Spade); Clarksburg (MD); On-site; USD 42,000 - 64,000; Full time

Job summary

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales, delivering exceptional service, and developing a high-performance team. You will lead on-floor operations, coach staff, and execute omni-channel initiatives to enhance the customer experience and brand presence.

The role requires adaptability across responsibilities, strong communication, and the ability to work in a fast-paced luxury retail environment, contributing to Coach's continued growth and

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment.
• Strong English language proficiency. (for EU)

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Communication skills

Problem-solving

Team motivation

Tools

Microsoft Office

Job description

Coach is seeking an Assistant Store Manager to partner with the Store Manager in driving sales, delivering exceptional service, and developing a high-performance team. You will lead on-floor operations, coach staff, and execute omni-channel initiatives to enhance the customer experience and brand presence.

The role requires adaptability across responsibilities, strong communication, and the ability to work in a fast-paced luxury retail environment, contributing to Coach's continued growth and