Luxury Retail Assistant Store Manager & Team Leader

Tapestry (Coach/Kate Spade); Elizabeth (NJ); On-site; USD 48,000 - 64,000; Full time

Job summary

Coach is a global luxury fashion brand seeking an Assistant Store Manager to partner with the Store Manager in driving sales, operations, and team development. You will lead on the sales floor, deliver exceptional customer experiences, and uphold Coach service standards while collaborating with leadership to execute omni-channel initiatives.

The role requires 1+ years of leadership in retail, a strong customer focus, excellent communication, and the ability to thrive in a fast-paced environment,

Qualifications

• Leadership experience in retail or service industries.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in forecasting, planning, and category initiatives; monitor KPIs and adjust strategies.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams.

Skills

Leadership experience

Customer focus

Communication

Problem solving

Conflict resolution

Fast-paced environment

Tools

Microsoft Office

Retail systems

Clienteling software

Job description

Coach is a global luxury fashion brand seeking an Assistant Store Manager to partner with the Store Manager in driving sales, operations, and team development. You will lead on the sales floor, deliver exceptional customer experiences, and uphold Coach service standards while collaborating with leadership to execute omni-channel initiatives.

The role requires 1+ years of leadership in retail, a strong customer focus, excellent communication, and the ability to thrive in a fast-paced environment,