Luxury Appliance Customer Care Specialist (On-site Madison)

Sub-Zero Group; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation based on技能

Health, dental, and vision plans

Generous 401(k) savings and profit分享

On-site UW Health clinic, fitness中心, 和

Education assistance and internal培训程序

Electric vehicle charging

Maternity & paternity leave

Job summary

Sub-Zero Group, Inc. is seeking a motivated Customer Care Representative to support our luxury appliance brands in Madison, WI. You will handle calls from product owners, service and installation partners, dealers, and distributors with professional, courteous, and accurate responses.

This full-time, on-site role includes a comprehensive training program and opportunities for growth. Benefits cover health, dental, and vision, a generous 401(k) with profit sharing, on-site clinic and fitness

Qualifications

• Minimum of one year of customer service experience.
• Bachelor’s degree or higher is a plus but not required.
• Strong problem solving and negotiation skills.
• Polished, professional communication style.

Responsibilities

• Provide professional, personable, timely, and accurate responses to customers and field partners.
• Access and enter data in multiple software programs while speaking with callers.
• Diagnose issues and advise on actions to resolve customer concerns.
• Answer use and care questions and educate customers on product use.
• Negotiate to a mutually beneficial solution to ensure customer satisfaction.

Skills

Customer service

Negotiation

Problem solving

Communication

Education

High school diploma or GED

Job description

Sub-Zero Group, Inc. is seeking a motivated Customer Care Representative to support our luxury appliance brands in Madison, WI. You will handle calls from product owners, service and installation partners, dealers, and distributors with professional, courteous, and accurate responses.

This full-time, on-site role includes a comprehensive training program and opportunities for growth. Benefits cover health, dental, and vision, a generous 401(k) with profit sharing, on-site clinic and fitness