Luxury Appliance Customer Care Specialist

Sub-Zero Group, Inc; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation based on 
技能

Health, dental, and vision plans

401(k) savings and profit sharing

On-site UW Health clinic, fitness &amp

Education assistance and internal培训

Electric vehicle charging

Maternity & paternity leave

Job summary

Sub-Zero Group, Inc. is seeking a Customer Care Representative in Madison, WI. This on-site, full-time role supports luxury appliance brands, handling calls from product owners, service partners, dealers, and distributors.

You will resolve questions, provide troubleshooting, and educate customers on product use. The position offers comprehensive training, competitive compensation, and benefits. Work hours are Monday–Friday, 9:30 AM–6:00 PM CST, with opportunities for growth in leadership or

Qualifications

• Bachelor’s degree or higher is a plus, but not required; high school diploma or GED required.
• Minimum of one year of customer service experience; product support preferred.
• Intermediate problem solving and negotiation skills.
• Exceptional customer service skills with polished, professional style.

Responsibilities

• Provide excellent customer service and respond timely and accurately to customers and field partners.
• Access and enter data in multiple software programs while talking with callers.
• Diagnose issues, explain troubleshooting steps, and recommend solutions.
• Educate customers on use and care to maximize product enjoyment.
• Negotiate to reach mutually beneficial resolutions with customers.

Skills

Customer service

Problem solving

Negotiation

Communication

Education

Bachelor's degree

High school diploma or GED

Job description

Sub-Zero Group, Inc. is seeking a Customer Care Representative in Madison, WI. This on-site, full-time role supports luxury appliance brands, handling calls from product owners, service partners, dealers, and distributors.

You will resolve questions, provide troubleshooting, and educate customers on product use. The position offers comprehensive training, competitive compensation, and benefits. Work hours are Monday–Friday, 9:30 AM–6:00 PM CST, with opportunities for growth in leadership or