Luxury Appliance Customer Care Specialist

Sub-Zero Group, Inc.; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation based on SKAs

Health, dental, and vision plans

401(k) and profit sharing

On-site UW Health clinic and fitness

Education assistance and internal培训

Job summary

Sub-Zero Group, Inc. is seeking a Customer Service Representative in the Madison area.

The role involves handling calls from product owners, service and installation partners, dealers, and distributors, providing professional, empathetic support and effective problem resolution. Responsibilities include data entry across multiple software systems, troubleshooting product questions, and guiding customers toward optimal use of Sub-Zero, Wolf, and Cove appliances.

Qualifications

• Bachelor’s degree or higher preferred but not required; high school diploma or GED required.
• Minimum of one year of customer service experience; product support a plus.
• Strong problem solving and negotiation skills.
• Excellent customer service with professional demeanor.

Responsibilities

• Act as the voice of Sub-Zero Group, delivering professional, timely responses to customers and field partners.
• Access and enter data in multiple software programs while speaking with callers.
• Diagnose issues, troubleshoot products, and recommend a course of action.
• Educate customers on product use to maximize satisfaction and enjoyment.
• Negotiate solutions that satisfy both customer and company.

Skills

Customer service

Problem solving

Negotiation

Communication

Education

Bachelor’s degree or higher

High school diploma or GED

Job description

Sub-Zero Group, Inc. is seeking a Customer Service Representative in the Madison area.

The role involves handling calls from product owners, service and installation partners, dealers, and distributors, providing professional, empathetic support and effective problem resolution. Responsibilities include data entry across multiple software systems, troubleshooting product questions, and guiding customers toward optimal use of Sub-Zero, Wolf, and Cove appliances.