Luxury Showroom Sales Associate

Sub-Zero Group, Inc.; Philadelphia (Philadelphia County); On-site; USD 34,000 - 81,000; Full time

Benefits offered by this job

Health plans

401(k) plan

Education assistance

Maternity & paternity leave

Job summary

Sub-Zero Group Mid-Atlantic is seeking a Showroom Sales Associate for our Philadelphia, PA showroom to deliver a best-in-class appliance consultation and shopping experience. You will guide customers through the sales process, from appointment setting to hand-off to installation, while building long-term relationships and representing premium brands.

The role emphasizes client-facing service, product knowledge, and collaboration with the showroom manager to maintain high-quality service and

Qualifications

• Customer-focused showroom experience and exceptional service delivery.
• Strong communication and interpersonal skills for client-facing interactions.
• Ability to handle appointments, pre-visit interviews and follow-ups.

Responsibilities

• Execute the showroom appointment setting process and pre-visit interview.
• Provide an engaging showroom consultation for planned visits or walk-ins.
• Support customers by phone, booking appointments, and identifying needs.
• Partner with dealers and trade professionals to build trust and referrals.
• Maintain a welcoming, organized showroom and support team and guest comfort.
• Coordinate showroom hand-off to installation and ensure smooth customer experience.

Job description

Sub-Zero Group Mid-Atlantic, a distributor of high-end luxury appliances seeks a Showroom Sales Associate for our Philadelphia, PA showroom. This role serves to provide a best-in-class appliance consultation and shopping experience. The Showroom Sales Associate executes the showroom sales process with the goal of building a value-added relationship with the consumer through each phase of their project. This includes overseeing and managing the consumer’s hand-off to the retail channel. This role is ideal for someone who thrives in a client-facing environment and is passionate about delivering exceptional service and product expertise.

This Individual Will Be Responsible For

• Executing the appointment setting process for the showroom including the pre-visit interview
• Providing an exceptional, engaging and value-added showroom consultation for customers, whether it be a planned visit or walk-in
• Supporting customers via telephone, booking appointments, sharing information and uncovering their needs
• Partnering with dealers and trade professionals to build trust and mutually beneficial relationships
• Maintaining a beautiful and comfortable work environment, for both your team and guests
• Executing a seamless retail hand-off and positive customer experience between showroom visit and product installation
• Partnering with the Showroom Manager to ensure consistent high-quality service and follow-up, incorporating feedback and taking initiative in developing ongoing product knowledge
• Supporting promotional showroom activity/events and overall operations
• Maintaining positive long-term customer relationships; follow up with clients encouraging additional referral leads and repeat business
• Maintaining a beautiful and comfortable work environment, for both your team and guests
• Participating in on-going product knowledge and training
• Being an organized, efficient and a conscience team member
• Able to work M-F and rotating Saturdays

This position requires a pre-employment drug test and background check, which will be administered after a conditional job offer is extended. A negative drug test result is required for employment. Test results will be reviewed in accordance with applicable law and company policy. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws. A criminal background check may be conducted after a conditional offer of employment. Any consideration of criminal history will involve an individualized assessment of the specific record, the nature of the position, and other factors required by applicable law.

We Value Our Employees By Providing

• Competitive compensation and bonus based on skills- hourly range is $33.75 to $38.50 per hour along with quarterly bonus opportunity based on performance KPI's
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• Education assistance and internal training programs
• Maternity & paternity leave

Equal Opportunity Employer: Sub-Zero Group Mid-Atlantic is an Equal Opportunity Employer and considers all qualified applicants without regard to any characteristic protected by applicable federal, state, or local law.