Customer Care Representative - Madison, WI

Sub-Zero Group, Inc.; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation based on SKAs

Health, dental, and vision plans

401(k) and profit sharing

On-site UW Health clinic and fitness

Education assistance and internal培训

Job summary

Sub-Zero Group, Inc. is seeking a Customer Service Representative in the Madison area.

The role involves handling calls from product owners, service and installation partners, dealers, and distributors, providing professional, empathetic support and effective problem resolution. Responsibilities include data entry across multiple software systems, troubleshooting product questions, and guiding customers toward optimal use of Sub-Zero, Wolf, and Cove appliances.

Qualifications

• Bachelor’s degree or higher preferred but not required; high school diploma or GED required.
• Minimum of one year of customer service experience; product support a plus.
• Strong problem solving and negotiation skills.
• Excellent customer service with professional demeanor.

Responsibilities

• Act as the voice of Sub-Zero Group, delivering professional, timely responses to customers and field partners.
• Access and enter data in multiple software programs while speaking with callers.
• Diagnose issues, troubleshoot products, and recommend a course of action.
• Educate customers on product use to maximize satisfaction and enjoyment.
• Negotiate solutions that satisfy both customer and company.

Skills

Customer service

Problem solving

Negotiation

Communication

Education

Bachelor’s degree or higher

High school diploma or GED

Job description

Overview

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability.

Overview

Sub-Zero, Wolf, and Cove the leading manufacturer of luxury kitchen appliances is a longstanding, family-owned company in the Madison area. Icons of design and paragons of performance and quality, Sub-Zero, Wolf, and Cove are the refrigeration, cooking, and dishwashing specialists found in world’s most luxurious homes. We look for team members who are driven by innovation and excellence, striving to serve our customers by doing what is right—with integrity, teamwork, and accountability. Our Customer Service Representatives are dedicated and passionate in the support of our luxury appliance brands, taking calls from product owners and prospects, service and installation partners, dealers, and product distributors! We answer questions on a wide range of topics and creatively resolve problems. Every day brings new challenges and opportunities to learn, and those who are solution-oriented will succeed! Sub-Zero Group, Inc. offers a comprehensive and advanced training program that incorporates classroom, self-led, and hands-on experiential learning that provides robust support to ensure that employees are equipped to meet and exceed the demands of their role. Growth and development are important aspects of this position. Whether you aspire to be a leader or a technical expert, this position will set you up for success in the future.

The work hours for this position will be Monday - Friday from 9:30 AM - 6:00 PM CST.

Primary Responsibilities

• As the voice of Sub-Zero Group, Inc., exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
• Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
• Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
• Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
• Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.

Qualifications

• Bachelor’s degree or other advanced education a plus but is not required. High school diploma or GED a must.
• Minimum of one (1) year of customer service experience required, product support experience preferred.
• Intermediate problem solving and negotiation skills.
• Exceptional customer service skills with a polished and professional style and delivery.

We Value Our Employees By Providing

• Competitive compensation based on skills
• Industry leading health, dental, and vision plans
• Generous 401 (K) savings and profit sharing
• On-site UW Health clinic, fitness center, and walking paths
• Education assistance and internal training programs
• Electric vehicle charging
• Maternity & paternity leave

This position requires a pre-employment drug/alcohol test and background check, which will be administered after a conditional job offer is extended. A negative drug/alcohol test result is required for employment. Refusal to take the test or a positive result may disqualify a candidate from further consideration. All drug testing will be conducted in accordance with federal and state laws.